Concierge Manager

Status: Full Time/Part Time/Employee’s Choice

Reports to: Director of Client Services

The Concierge Manager is the ultimate ambassador of the Essentia Lyfe guest experience. This role goes well beyond traditional concierge duties — it is about anticipating needs, curating unforgettable moments, and ensuring every guest feels like the only guest. From the moment a booking is confirmed to the final farewell, the Concierge Manager is the thread that ties every touchpoint together seamlessly.

This role is distinct from our Client Relations team. While Client Relations focuses on the booking journey and property matching, the Concierge Manager takes over from there — managing the on-the-ground experience, coordinating premium services, upselling services as needed, orchestrating events, and ensuring every vendor and partner delivers at the highest level. The ideal candidate is a hospitality-driven professional with an exceptional eye for detail, a passion for luxury service, and the ability to turn extraordinary requests into reality.

Essentia Lyfe is a boutique luxury villa rentals agency specializing in residential vacation rentals, event venues, and film locations across the Los Angeles market. With access to over 5,000 curated properties, we also offer concierge services, property management, event management, and more. We are a team that values passion, innovation, and a genuine appreciation for high-end real estate. At Essentia Lyfe, we empower our people to bring out the best in themselves — and in each other.

Learn more at  .

• Serve as the primary point of contact for guests from booking confirmation through checkout, ensuring a seamless, personalized, and elevated experience at every stage
• Anticipate and fulfill guest needs before they are expressed — from welcome amenities and property setup preferences to last-minute special requests
• Coordinate pre-arrival arrangements including property inspections, personalized welcome packages, grocery stocking, transportation, and special setups
• Provide guests with curated local recommendations for dining, entertainment, wellness, nightlife, and cultural experiences tailored to their preferences
• Respond to all guest inquiries, requests, and concerns promptly and professionally, maintaining the highest standard of hospitality at all times
• Handle sensitive or high-profile guest situations with discretion, composure, and white-glove professionalism
• Build, manage, and maintain a curated network of trusted luxury vendors and service providers including private chefs, transportation services, security, stylists, photographers, florists, and wellness practitioners
• Coordinate vendor scheduling, arrivals, and on-site delivery to ensure flawless execution for each guest stay or event
• Continuously evaluate vendor performance and expand the vendor network to meet the evolving needs of Essentia Lyfe’s discerning clientele
• Serve as the liaison between guests and external service providers, managing all logistics and communication on the guest’s behalf
• Maintain an up-to-date vendor directory and service catalog for internal use across the Essentia Lyfe team

Event & Experience Planning

• Plan, coordinate, and oversee bespoke in-property events including private dinners, celebrations, film screenings, wellness retreats, corporate gatherings, and milestone occasions
• Work closely with guests to understand the vision and intent of each event and translate it into a meticulously executed experience
• Assist with event logistics including catering, staffing, décor, entertainment, AV, and timeline coordination
• Collaborate with the different team departments to align concierge services with larger venue bookings and production needs
• Develop and…