Associate Director, People & Culture; HR

Associate Director, People & Culture (HR)

Full Time Maitland, FL, US

8 days ago Requisition

Position Objective

The Associate Director, People & Culture (HR) is a hands‑on People leader responsible for delivering an exceptional, consistent, and compliant employee experience across the day‑to‑day employee lifecycle. Reporting directly to the Chief People & Culture Officer, this role operates in a hub‑and‑spoke model: serving as a trusted, client‑aligned People partner to designated business leaders and teams while also owning and advancing selected enterprise People & Culture capabilities.

The role translates business needs into practical people solutions, strengthens manager effectiveness, and builds the operating discipline, accountability, and transparency required for a scaling organization.

This is an onsite role based in the Maitland / Orlando area and is expected to be visibly present with employees and leaders, using proximity to strengthen culture, communication, problem solving, and execution.

Client‑aligned responsibility: act as the primary People & Culture partner for assigned leaders, functions, and/or client‑facing teams; understand their operating model, talent needs, performance risks, workforce plans, and employee experience priorities.

Functional responsibility: own and continuously improve designated People & Culture programs and processes across the enterprise, creating scalable standards, tools, governance, and manager guidance.

Hub‑and‑spoke partnership: connect business needs to shared People capabilities, specialist resources, vendors, systems, and the Chief People & Culture Officer; drive consistency without losing responsiveness to local or client‑specific needs.

Management System discipline: reinforce clear roles and decision rights, measurable outcomes, routine performance tracking, and structured problem solving. Support alignment to True North priorities through practical use of roles‑and‑responsibilities, tracking metrics, and concise issue/action plans when performance is off track.

Employee Lifecycle & People Operations

Lead the day‑to‑day employee lifecycle for assigned populations, including workforce planning, requisition and hiring support, onboarding, internal movement, leave coordination, performance management, development, engagement, retention, and offboarding.

Ensure onboarding and orientation are consistent, timely, and connected to role expectations, culture, values, compliance requirements, and manager accountability.

Partner with leaders and employees on HR policies, programs, employee data, benefits and payroll questions, escalating specialist matters appropriately while maintaining ownership of the employee experience.

Maintain accurate, timely, and confidential employee documentation and HRIS records; support audits, reporting, and documentation standards.

Continuously improve People processes, templates, job descriptions, manager resources, and employee communications to reduce friction and improve clarity.

Leader & Employee Partnership

Coach leaders on people decisions, organizational effectiveness, performance expectations, feedback, development, attendance, conduct, conflict, and change management.

Provide responsive, balanced employee relations guidance; conduct or support fact finding and workplace investigations; recommend consistent, well‑documented actions aligned with policy, values, and applicable law.

Build trusted relationships across all levels of the organization while maintaining appropriate boundaries, discretion, objectivity, and sound judgment.

Identify patterns in employee concerns, manager capability, engagement, or turnover and translate those themes into practical recommendations for the Chief People & Culture Officer and…