EAP Counselor & HR Consultant

This role is fully remote with a strong preference for candidates living in the US Central or Eastern Time Zone.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Provides telephonic support, coaching, training, resource coordination, and case management for Employee Assistance Program members who have been referred via the Administrative Referral Program. Manages consultations with human resources managers, referrals to providers, completes documentation, and conducts research.

• Coordinates and completes case management of Administrative Referrals. Conducts telephonic triage and assessment on issues including behavioral health, substance abuse, relationship, and work-life, to members and coordinates resources. Consults with service providers to make referrals and complete session authorizations. Follows cases to completion.
• Provides coaching and training to Members based on needs assessment.
• Consults with Human Resources and supervisory personnel from client companies regarding employee issues and concerns and HR practice policy.
• Utilizes computer-based case management system to complete professional documentation.
• Provides referrals to service provider network and/or other resources as appropriate for financial concerns, legal concerns, personal assistant, and work-life requests.
• Makes clinical determinations in adherence with Company risk policy and in the member and Company’s best interest.
• Maintains industry knowledge, ethical code, and licensure requirements in the state of licensure.
• Assists co-workers with case management, completion and follow up.
• Performs other duties as assigned.

• Master’s degree in behavioral health field (social work, psychology, counseling, or related field), or equivalent education and experience in Human Resources.
• 5 years of experience as an Employee Assistance Program (EAP) Counselor or in clinical behavioral health, or as a professional in human resources.

• Professional in Human Resources (PHR/SPHR), Society of Human Resources Management-Certified Professional (SHRM-CP/SCP preferred.
• Active, current, and unrestricted license in the state employed is required (if applicable to assigned geographic area).

• Assessment, triage, in the moment support, research and case management skills.
• Intermediate proficiency using Windows-based programs and applications, including Microsoft Office skills.
• Knowledge of general human resources standards of practice, behavioral health conditions, and level of care recommendations.
• Knowledge of HIPAA (Health Insurance Portability and Accountability Act) and Protected Health Information (PHI) regulations.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

Medical Mutual’s status as a mutual company means we are owned by our policyholders, not…