Human Resources Generalist

Covenant Case Management Services is looking for an HR Generalist. The HR Generalist is a highly transactional and detail-oriented role responsible for the day-to-day administration of human resources functions. Reporting to the Chief People & Clinical Officer, this individual will ensure the seamless execution of HR operations, including benefits, 401k, leave management, and HRIS data integrity. This role is the "engine" of the HR department, ensuring that all employee life-cycle transactions are processed accurately, compliantly, and efficiently within a clinical service environment.

• Policy & Manual Governance:
  Author, update, and maintain the Employee Handbook and all supplemental HR policies to ensure compliance with federal, state, and local laws.
• Standardization & Form Creation:
  Design and implement a standardized library of HR forms (e.g., Change of Status, Performance Improvement Plans, LOA Request Packets, Offboarding Checklists) to ensure a uniform employee experience.
• Streamlining & Automation:
  Continuous evaluation of the "hire-to-retire" workflow; identifying manual bottlenecks and implementing automated solutions within ADP WFN to increase departmental ROI.
• Record Ownership:
  Maintain all physical and digital personnel files, medical files (HIPAA compliant), and I-9 records with 100% accuracy and audit-readiness.

• Health & Welfare:
  Act as the primary administrator for all benefit plans; manage enrollments, terminations, and life event changes. Reconcile monthly billing statements to ensure accuracy.
• 401k Plan Management:
  Manage the 401k portal, including contribution processing, loan administration, year-end testing support, and delivery of required participant notices.
• COBRA & Support:
  Oversee COBRA administration and serve as the direct point of contact for employee benefit inquiries, resolving claims issues with third-party brokers.

• FMLA & LOA Administration:
  Own the end-to-end leave process. This includes determining eligibility, mailing required DOL notices, tracking leave hours, and managing the "Interactive Process" for ADA accommodations.
• Clinical & Regulatory Compliance:
  Monitor and track all industry-specific requirements (e.g., OIG checks, TB testing, background re-screens, and clinical credentialing) to ensure zero gaps in provider eligibility.
• External Audit Lead:
  Serve as the primary point of contact for external audits from the DOL, EEOC, or clinical licensing bodies; prepare all requested documentation and narrative responses.
• Unemployment & Workers’ Comp:
  Manage all unemployment claims, represent the company in hearings, and oversee Workers' Compensation reporting and case management.

• System Optimization:
  Act as the "Super User" and administrator for ADP WFN. Manage security profiles, organizational tables, and workflow routing.
• Data Integrity:
  Conduct weekly audits of HRIS data to ensure accuracy in job titles, pay rates, supervisor mapping, and EEO coding.
• Advanced Analytics:
  Build and schedule complex reports (turnover, vacancy rates, benefit cost analysis) to provide the CPCO with actionable data.

• Grievance Management:
  Facilitate the formal grievance process; document all meetings, conduct neutral investigations, and provide recommendations for resolution.
• Terminations & Offboarding:
  Execute all involuntary and voluntary separations for DSP Staff/Contractors; ensure final pay compliance (state-specific), conduct exit interviews, and manage the immediate revocation of system access.
• Special Projects:
  Manage annual cycles such as…