Senior Manager, People Operations

Springline Advisory is a trailblazing financial and business advisory firm that accelerates next-phase growth for privately held mid-market accounting and advisory firms across the U.S. As the central hub of Springline, our National Team powers the shared capabilities, infrastructure, and innovation that fuel firm-wide success.

We’re proud to invest in our people while promoting an entrepreneurial spirit and providing a faster path to sustainable growth. At Springline, we’re building something greater than the sum of its parts: stronger cultures, future-ready capabilities, and enduring legacies for the teams, clients, and communities we serve. To learn more, visit  .

The Senior Manager, People Operations is responsible for leading the day-to-day operations of the People function while ensuring a high-quality employee experience, strong compliance practices, and efficient execution of people programs and processes.

This role serves as a key operational leader within the People team and partners closely with the Head of People Operations to implement People strategies, drive operational excellence, and build scalable processes that support a growing organization. The Senior Manager, People Operations provides deep expertise in benefits administration, leave management, HR compliance, HRIS administration, and employee lifecycle operations while maintaining a hands-on approach to execution.

The ideal candidate thrives in fast-paced, evolving environments and is comfortable balancing strategic thinking with day-to-day operational responsibilities. This individual must be agile, resourceful, detail-oriented, and willing to roll up their sleeves to get work done.

• Lead and manage daily People Operations activities and employee lifecycle processes, including onboarding, job changes, leaves of absence, and offboarding.
• Ensure operational excellence across People programs, policies, and services.
• Develop, document, and continuously improve People processes, workflows, service standards, and operating procedures.
• Identify opportunities to improve efficiency, automate processes, and enhance the employee experience.
• Serve as an escalation point for complex operational and employee-related matters.
• Partner with Payroll, Finance, Talent Acquisition, and business leaders to ensure seamless execution of People processes.
• Monitor service delivery, identify trends, and recommend operational improvements.
• Support the development and execution of People Operations goals, priorities, and projects.

• Lead administration of all employee benefit programs, including medical, dental, vision, life, disability, retirement, and voluntary benefit offerings.
• Manage relationships with benefit brokers and vendors.
• Oversee benefit enrollments, qualifying life events, and employee communications.
• Lead annual open enrollment planning, communication, and execution.
• Resolve complex employee benefit issues and provide guidance to leaders and team members.
• Monitor benefit program effectiveness and support evaluation of future enhancements.
• Ensure accurate administration and compliance of all benefit plans and programs.

• Serve as the organization's primary subject matter expert for leave administration and accommodations.
• Administer and oversee FMLA, ADA accommodations, state-paid leave programs, workers' compensation, military leave, and personal leaves of absence.
• Guide employees and managers through leave and accommodation processes.
• Ensure timely and accurate documentation and communication throughout the leave lifecycle.
• Monitor federal, state, and local legislative changes impacting leave administration and accommodations.
• Mainta…