Manager Rewards

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Regular Full Time Management Raleigh, NC, US

8 days ago Requisition

Position Summary

The Manager, Employee Experience & Total Rewards is responsible for the analytics, strategy, administration, and continuous improvement of CBC’s employee experience and total rewards programs. This role uses workforce data, program utilization, cost analysis, and employee insights to evaluate the effectiveness and value of HR programs and inform business and investment decisions.

The Manager serves as the enterprise owner for benefits, total rewards, onboarding, employee experience and employee programs, while partnering closely with Payroll & HRIS, Finance, HR Business Partners and vendors to ensure data integrity, operational efficiency, financial stewardship and measurable business impact. This role also provides critical backup support for payroll.

Key Responsibilities

Total Rewards & Benefits Analytics

• Own the day-to-day administration and analytics associated with benefits and total rewards.
• Analyze benefits utilization, participation, cost trends and employee demographics to inform plan strategy.
• Manage benefits vendors and evaluate vendor performance, service levels and cost effectiveness.
• Lead annual open enrollment and benefits communications in partnership with the Manager, Talent & Communications.
• Partner with Payroll & HRIS to ensure accurate benefits eligibility, deductions,interfaces and system data.
• Support compensation and merit processes through data analysis, reporting,timelines and employee-facing materials.
• Monitor total rewards trends and recommend changes based on cost, competitiveness,utilization and employee value.
• Partner with Finance and HR leadership on total rewards budgeting,forecasting and investment decisions.

Employee Experience & Analytics

• Own the enterprise employee experience strategy and key programs, using data to evaluate effectiveness and guide priorities.
• Develop and maintain employee experience metrics,dashboards,and recurring reporting.
• Analyze employee listening data, survey results, participation trends and feedback to identify opportunities and risks.
• Measure onboarding effectiveness, new-hire experience,and early-tenure trends.
• Analyze employee program participation,utilization and outcomes to inform investment decisions.
• Develop and manage recognition and engagement initiatives with defined measures of participation and effectiveness.
• Coordinate employee events and enterprise HR programming while tracking participation,cost and outcomes.
• Partner with HR Business Partners to translate enterprise programs and insights into business-specific actions.

Compliance & Risk

• Support required employee communications and compliance activities related to benefits and employee programs.
• Assist with audits,documentation,and data requests.
• Monitor program and vendor compliance and elevate identified risks.
• Maintain appropriate documentation,controls,and program records.

Workforce Analytics & Reporting

• Develop recurring workforce dashboards and reporting for HR leadership and business leaders.
• Analyze headcount, turnover, retention, tenure,demographics and other workforce trends.
• Identify trends by business, function and employee population and translate findings into actionable insights.
• Support workforce planning through data analysis and trend identification.
• Partner with Payroll & HRIS to ensure data integrity and consistent definitions across HR reporting.
• Establish metrics that measure the effectiveness and value of employee programs.

Payroll Backup & HR Controls

• Serve as the designated backup to the…