Human Resources Generalist

Everspring is a leading provider of AI-enabled education solutions. Our advanced technology, proven marketing approach, research-based instructional design services, and advanced AI-enabled services deliver outstanding outcomes for our university partners, powering success across higher education in the United States.

As a Human Resources Generalist at Everspring, your primary focus will be the accurate, timely administration of payroll and employee benefits. Your second core responsibility will be managing day-to-day HR operations, including Paylocity, the shared HR inbox, employee lifecycle administration, records, and process improvement. You will also provide first-line employee relations support and coordinate performance and development processes. Success in this position requires strong attention to detail, responsive employee service, sound judgment, and consistent follow-through.

The Human Resources Generalist supports the Executive Director of Human Resources by owning payroll and benefits administration, managing core HR operations, and providing responsive support to employees and managers.

This role reports to the Executive Director of Human Resources and is located in Chicago, offering a hybrid work environment with a minimum of three days required in the office each week.

• Own semi-monthly payroll processing, including employee-file updates, bonus and incentive pay, exceptions, hourly employee validations, and benefit changes.
• Lead the day-to-day administration of employee benefits, including enrollment, leaves of absence, status changes, employee inquiries, and issue resolution.
• Serve as the primary employee contact for payroll, benefits, compensation, and leave questions, providing accurate and timely responses and follow-through.
• Reconcile payroll and benefit records, audit employee information for accuracy, and resolve discrepancies promptly.
• Liaise with benefit providers to process changes, resolve exceptions, maintain consistent records, and support the annual benefit-renewal process.

• Act as Everspring's in-house Paylocity expert, maintain accurate employee data, partner with the Paylocity support team, and improve system workflows to meet business needs.
• Own and facilitate the shared HR inbox by triaging requests, coordinating responses and follow-up, tracking matters to resolution, and escalating sensitive, complex, or high-risk issues to the Executive Director of Human Resources as needed.
• Manage employee lifecycle administration, including onboarding, orientation, offboarding, promotions, transfers, leaves of absence, and related HRIS updates.
• Support talent‑acquisition processes and coordinate the administrative steps required for a smooth candidate and new‑hire experience.
• Maintain and communicate the employee handbook, employee directory, organizational chart, policies, and related HR resources.
• Maintain accurate and confidential employee records, apply HR policies consistently, support compliance with employment laws, and recommend practical improvements to HR processes.

• Provide first-line employee‑relations support by gathering information, documenting concerns, recommending next steps, and escalating complex, sensitive, or high‑risk matters to the Executive Director of Human Resources.
• Guide managers on routine employee‑relations and performance matters, including feedback, expectations, documentation, and consistent application of company policies.
• Coordinate the performance management cycle, including goal setting, performance reviews, follow‑up actions, improvement plans, and development planning.
• Identify…