Services Analyst

Job no: 561651
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Human Resources

Join our Employee Services team as a Benefits Services Analyst and play a vital role in delivering high-quality benefits support and services to university employees. This position combines benefits administration, problem-solving, data management, and cross-functional collaboration with opportunities to contribute to annual enrollment, special projects, and initiatives that enhance the employee experience and strengthen People & Culture operations.

• Perform the full range of work related to the administration of employee benefits, retirement programs, including coordinating benefit-related matters for employees on leave.
• Research, analyze, and resolve benefit-related employment data ranging from routine to moderate complexity.
• Maintain and update employee benefit and related data in automated information systems (People Soft, CHRS, PIMS, MyCalPERS) and other applicable systems.
• Prepare and process benefit plan documents, enrollment changes, retirement-related transactions, and other benefit information.
• Certify pertinent information in MyCalPERS and maintain and key data into PIMS for the Affordable Care Act (ACA).
• Maintain confidential employee benefit files and records and ensure the accuracy and integrity of employee benefit data.
• Serve as a liaison between Benefits and Payroll on matters involving employee benefit deductions, enrollment changes, retirement contributions, benefit-related pay adjustments, and other transactions requiring coordination between the two areas.
• Review benefit-related payroll information and identify discrepancies between benefit elections, employee records, and payroll deductions; research and coordinate corrections as appropriate.
• Provide/enter benefit-related information into payroll and benefits systems, including PIMS, People Soft, MyCalPERS, and other applicable systems.
• Coordinate with Payroll, the State Controller’s Office, and other People & Culture staff to resolve benefit-related payroll discrepancies and ensure timely and accurate processing.
• Assist with audits, reconciliations, reports, and data reviews involving employee benefits and payroll-related information.
• Participate in the new employee benefits orientations and other employee education activities.

• Ability to communicate with constituents in a professional and respectful manner
• Thorough knowledge of general HR and employee benefits methods, procedures, and practices; working knowledge of payroll processes and their relationship to employee benefit administration
• Ability to maintain confidentiality and appropriately handle sensitive information
• Flexibility to adapt to changing priorities and deadlines
• Ability to analyze and interpret technical procedures, regulations, policies, and collective bargaining agreement provisions related to employee benefits and payroll
• Ability to maintain data integrity and accuracy across multiple systems and generate reports as needed
• Analytical skills to collect, analyze, and summarize human resources data and metrics
• Skill in following guidelines and providing input and feedback as required and applicable to regulatory compliance
• Computer skills to appropriately use technology and relevant software packages as required
• Excellent customer service and interpersonal skills and ability to establish and maintain effective working relationships with employees, vendors, insurance carriers, state agencies, Payroll, and other People & Culture Staff
• Ability to handle multiple work priorities, meet deadlines, maintain confidentiality, and appropriately handle sensitive employee information

• Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations.

Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

• Two years of…