Benefits Administrator

PREVIOUS EXPERIENCE/EXPOSURE TO EMPLOYEE NAVIGATOR IS HIGHLY PREFERRED.

ROLE CAN BE WORKED REMOTELY FROM ANYWHERE IN THE US.

General Description: Support the unique needs of multiple client accounts utilizing benefits administration software.

• Provide best-in‑class service to manage and retain clients and drive growth.
• Identify appropriate benefits administration system specific to each client’s needs. Build and manage system for assigned book of clients.
• Serve as primary contact for the benefits administration system and applicable workflows. Includes accurate and timely eligibility, enrollment, EOI, billing, COBRA, and other benefit changes.
• Provide insurance and benefits administration technical expertise to clients and internal account management and sales team.
• Assist with carrier and vendor related issues. Act as the liaison between carriers and vendors.
• Manage carrier sites on behalf of clients as needed.
• Participate in client meetings regarding benefits administration system and processes.
• With guidance, communicate strategy/value on the benefits administration system and processes.
• Assist in developing employee communications. Includes enrollment procedures, benefit changes, and system clarifications.
• Provide resolution support and oversight for employee issues.
• Participate in peer review process as both a participant and reviewer of standard and complex deliverables.
• Follow department procedures to ensure a consistent employee and client experience.
• Work collaboratively with team members to support all clients as needed.
• Set up and maintain data integration files when automation is not available. Enter data timely and accurately per carrier/vendor instructions.
• Keep current on benefits administration technology and trends.

• 1-3 years of customer service experience related to employee benefits.
• High School Graduate required. College degree preferred.
• Advanced understanding of employee benefits administration systems. Employee Navigator benefit administration or comparable preferred.
• Comfortable with internet‑based programs and Microsoft Office products.
• Detail oriented and able to prioritize.
• Ability to carry out complex tasks with many concrete and abstract variables.
• Able to work in a fast‑paced, team environment with minimal instruction.
• Able to define problems and generate potential solutions.

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one‑of‑a‑kind employee reward and recognition programs.

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the
USI ONE Advantage® , a game‑changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom‑line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers
employee programs that recognize outstanding achievement and…