Sr Manager HR Technology - ServiceNow

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (Com Ed), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

This position is part of the HR Employee Experience and Analytics team and is responsible for leading the HR Technology – Service Now team. The job will provide functional oversight within the HR Technologies domain working with a variety of HR systems, including Service Now. Manage the priority of requests and leads requirements definition, analysis, design and testing for various HR Technology solutions.

The scope includes staffing, employee development, performance management and contributing to the strategic direction for the area. Delivers ad-hoc data requests and reports for HR system. Act as a business liaison between HR and IT

Note:
This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday). This position must sit out of our Chicago- IL office.

• Serve as the functional and technical owner of the Service Now HR Service Delivery platform. Partner with HR Centers of Excellence, Employee Relations, Talent Acquisition, Learning, Payroll, Benefits, and IT. Translate business requirements into technology solutions.
• Develop and execute the HR Technology – Service Now roadmap aligned with HR and business objectives. Identify opportunities to improve employee experience through automation, Artificial Intelligence (AI) and self-service and drive digital adoption.
• Lead the redesign and automation of HR processes such as Employee onboarding, Offboarding, Leave management, etc. Implement workflows that reduce manual effort and improve service delivery
• Lead HR Technology analysts, administrators, developers, and consultants. Establish priorities, manage workloads, and develop team capabilities. Foster Agile and product-oriented delivery practices.
• Manage relationships with Service Now and implementation partners. Oversee budget, contracts and delivery timelines. Ensure successful implementations and upgrades.

• Stakeholder Engagement:
  Build strong relationships with HR Business partners, understand their HR technology needs, and provide strategic guidance to align technology solutions with their business objectives.
• Project Leadership:
  Lead cross-functional and SI teams in the planning, implementation, and management of HR technology projects (mergers and acquisitions, HR transformation etc.), ensuring they are delivered on time and within budget.
• People Manager:
  Supervise a team of 5 - 10 support analysts and contractors; providing clear and supportive direction, develop team member skillsets and manage staff performance.
• HR Technology Expertise and thought leadership:
  Stay updated on the latest HR technology trends and developments and apply this knowledge to provide informed recommendations to clients.
• Solution Design:
  Collaborate with clients to design and configure HR technology solutions that meet their specific requirements, including software selection, system integration, and customization.
• Product Roadmaps:
  Defines application roadmaps as a domain SME, align solutions to business objectives.
• Data Analytics:
  Define strategies for HR data analytics for improving HR processes and…