People Operations Manager

About the role

Net Box Labs is hiring a People Operations Manager to run the day to day operations behind a globally distributed team. We are 135 people across the US, UK, Canada, Australia, France, and Spain, and we are still growing. Every hire, change, and exit creates a contract, a benefits enrollment, a system record, and a compliance obligation under that country's rules.

This role owns that work, mostly in Justworks and Deel.

Most of our headcount is in the US, so that is where the transaction volume sits. Our international population is smaller and considerably more complex, with different filing requirements and employment rules in each country. International work is a meaningful share of this job, not an occasional task.

You will also build. You will help us consolidate into a single system of record and keep people data clean enough so that the team can plan against it. You will stand up the operational infrastructure behind our leveling and compensation framework, and you will automate the manual cycles that currently take a week every quarter. You will work directly with the VP of People with real ownership of how the work gets done rather than a queue of tasks to route.

This role is for someone who takes real pride in the craft of operations. You are fast and precise inside an HR system and you trust the record you leave behind. You notice when two systems disagree and you want to know why. You also spot the problem behind the ticket.

When something breaks twice you come back with a fix and a recommendation instead of a flag. Hand you a messy, half-defined project and you turn it into a plan. You already use AI in your own work and you would rather teach a tool to handle the repetitive part than build a better spreadsheet.

Much of this work is detailed, and it matters most when nobody has to think about it. This role is focused on making the operational foundation solid, with real latitude in how you get there.

Employee lifecycle operations

• Own new hire setup end to end in Justworks, including onboarding records, and tax setup, benefits enrollment, and systems access

• Own exits end to end, including termination processing, final pay, benefits continuation, equity coordination with Finance, and access removal

• Process every employee change, including comp, title, level, manager, location, and employment status, with clean documentation behind each one

• Manage employment documentation, contracts, amendments, and letters across our US and international entities

• Serve as first line support for employee questions on pay, benefits, leave, time off, and policy

• Maintain and improve the people operations knowledge base and process documentation

International employment and compliance

• Own the people compliance calendar across every country we operate in, including filings, registrations, statutory deadlines, and annual returns

• Run the operational relationship with our EOR partners, including hires, changes, exits, invoicing, and issue resolution

• Track country specific employment requirements, including statutory leave, notice, probation, and termination rules, and escalate to Legal where judgment is needed

• Support new country openings end to end from the operational side, working with our EOR and legal partners

• Serve as the operational point of contact for our EMEA and APAC employees

• Keep employee records accurate, complete, and audit ready across every entity

Benefits administration

• Administer US and international benefits day to day, including enrollments, changes, terminations, invoicing, and vendor coordination

• Execute open enrollment, from setup and communications through employee support and audit

• Administer leaves of absence in coordination with our PEO, EOR, and Legal

Systems and data

• Own data integrity in our HR system of record, including audits, permissions, workflows, and integrations

• Execute our consolidation onto a single global system of record, partnering with the VP of People on sequencing

• Build and maintain recurring people reporting, including headcount, attrition, and org data used by Finance and leadership

• Maintain the level, band, and job architecture data behind our leveling and compensation framework, so the numbers leadership plans against hold up

• Automate manual work. If a process runs on a spreadsheet and a calendar reminder, redesign it with the tools available, AI included

• Use AI in the operational work you own, including drafting documentation and letters, summarizing country policy…