Benefits Specialist- Chattanooga, TN

SUMMARY:

This position is 100% in the office and supports the Benefits Manager by providing overall benefits support, including handling employee questions, processing benefit enrollments and changes, invoice reconciliation, and file maintenance.

Other duties may be assigned by Human Resources:

• Assists in administering and communicating the company’s benefits programs, including health and welfare (medical, dental, vision, prescription, life insurance, disability, AD&D, EAP) and retirement plans in regard to plan options, policy features, enrollment, and other requirements;
• Assists employees with enrollment, eligibility, payroll deduction, and benefit claim inquiries via telephone and email;
• Assists in administering leave of absence programs, including Short-Term Disability (STD), FMLA, Long Term Disability (LTD), personal, and military leave;
• Enters benefits-related data into the computerized human resources information system;
• Coordinates filing and records management for the benefits department;
• Participates in Customer Service support to provide and maintain employee satisfaction;
• Determines when appropriate to elevate issues to management, broker, or carrier;
• Assists the Benefits Manager in developing annual reports for the HR/Benefits areas and provides data and trend analysis;
• Assists in the development of communication materials for benefit plan changes, open enrollment, and other events;
• Assists in periodic audits of benefit plans to ensure proper eligibility, enrollment, and administration;
• Ensures company compliance with federal and state laws.
• Participates in company wide Human Resources initiatives and projects;
• Responds to Medical Support Notices and coordinates with Insurance Carriers;
• Updating employee benefits;
  Examining employee files to answer inquiries and provide information to authorized persons;
• Answers phone and redirects calls in a timely manner;
• Performs other clerical duties as needed, such as filing, photocopying and collating, sorting mail;
• Responds to inquiries regarding personnel policies, procedures, and programs.

This job has no supervisory responsibilities.

Benefits Administrator is subject to supervision from the Benefits Manager/or Sr. Benefits Administrator.

To perform this job successfully, an individual should demonstrate the following competencies:

• Problem Solving – Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem-solving situations;
  Uses reason even when dealing with emotional topics;
• Technical Skills – Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others;
• Interpersonal Skills – Focuses on solving conflict, not blaming;
  Maintains confidentially;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others’ ideas and tries new things;
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Written Communication – Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information;
• Diversity – Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment;
  Builds a diverse workforce;
• Ethics – Treats people with respect;
  Keeps commitments; inspires the trust of others;
  Works with integrity and…