Relations Partner Associate

Career Opportunities with Volunteers of America Los Angeles

Careers At Volunteers of America Los Angeles

Current job opportunities are posted here as they become available.

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more la.org .

PAY RATE: $31.20 - $32.85 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits.

The People Relations Partner Associate I will assists the People Relations team provide the support necessary to maintain daily employee relations needs as well as employee relations project support as VOALA continues its growth. This is a hands-on position that will be primarily involved in front-line interaction with program managers and staff in communications, coaching and relationship building. This is an individual contributor role.

• Interacting with employees and managers in assigned programs to assist with questions and policy clarification; makes on-site visits to program sites to provide face-to-face HR availability to employees in the work environment
• Manage the People Relations (Employee Relations) point of access for communication of complaints and/or grievances – triaging the cases and assigning CaseIQ cases to appropriate PRP.
• Conducting workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department
• Assist with compliance and program audits
• Support the employee relations team with investigations, written warnings, and documentation
• Is a resource for HR Service team
• Duties as assigned

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

• An essential function of this position requires incumbents to report to the office.
• Provide employee relations support for assigned programs, answer questions, clarify policy, make on-site visits to provide support in the workplace.
• Perform workplace interviews and address employee concerns; serve as a liaison between program staff and the HR department.
• Ensure all cases are up to date and complete at all times, to ensure timely and
• complete case management and ccase closure, using effective time
• management. Ensure all documentation is organized and thorough.
• Assist compliance and program audits
• Maintain all points of access for complaints and grievance submission to the
• PRPs, triaging these incoming cases, escalating as necessary, and assigning the
• cases to the appropriate PRP for follow up.
• Provide administrative support to the Director and Executive Director ensuring
• projects and tasks assigned are completed timely and accurately.
• Other duties as required and is subject to change at any time.

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Valid California driver license and access…