State HRIS Ops Analyst

## State HRIS Benefits Ops Analyst Apply:
Wake County, NC:
Full time:
Posted 5 Days Ago:
End Date:
October 8, 2026 (10 days left to apply):
JR-124765
** Agency
* * Office of the State Controller
** Division
* * OSC's Integrated HR/Payroll System
** Job Classification Title
** State HRIS/Payroll Analyst I (NS)
** Position Number
**** Grade
* * DT04
* * About Us
** The State Controller serves as an independent resource to protect the financial integrity of the State and to promote accountability in an objective and efficient manner through its accounting, disbursing, payroll, internal controls, data management, eCommerce, and financial reporting systems that serve state agencies, employees, and the public.

The foundational principles of the office are Integrity/Ethics, Objectivity, and Accountability. OSC’s overall goals are to optimize operational execution, manage risk effectively and efficiently, and foster a high-performance culture. OSC will provide excellent customer service while achieving those goals.
** Description of Work
*
* Please Note:

OSC does not use 3rd parties to conduct job interviews.

* * OSC is interested in every qualified candidate who is eligible to work in the United States. However, we cannot sponsor visas at this time.  * *
* * Successful candidate will be subject to a criminal background check.
* * The mission of the Office of the State Controller (OSC) is to protect the financial integrity of the State and promote accountability in an objective and efficient manner.
Hybrid Work Option Available:
We trust our employees to be self-motivated and successful in hybrid/remote roles; the Office of the State Controller offers telework options and variable work schedule flexibility for this position. More information on this arrangement may be obtained at the time of the interview.  The primary purpose of BEST (BEACON Enterprise Support Team) Shared Services is to support state employees and agency human resources and payroll personnel in:  
• Providing human resources, benefits and payroll administrative processing services based on standard processes, policies, and systems  
• Providing accurate, consistent, and timely answers to human resources, administrative processing, benefits, and payroll questions  
• Providing support for reporting activities  
• Providing SAP maintenance and assistance  This position reports to the BEST Shared Service Benefits Team Supervisor. The Benefits Analyst serves as a primary consultant to the Agency Human Resources Benefits (H ) Specialists to administer state-wide benefits. The Analyst spends most of the day solving complex benefits issues from leave of absences, health and insurance plan enrollments, and retirement and other benefits issues;

interpreting, explaining, notifying, and advising employees and HBRs of benefit policy and procedures; responding to emails and phone calls from HBRs, employees and benefit vendors; updating and correcting benefit enrollment records; reconciling State vendor insurance bills; working with employees and vendors to solve enrollment and eligibility issues; planning and developing curriculum and materials to train Contact Center staff and new HBRs;

developing job aid documents for benefits enrollment processing; using SAP, the Integrated HR-Payroll System, to generate advance reports to ensure accurate benefits enrollment and payroll deductions; using a ticketing system to monitor benefit issues; processing monthly and biweekly payrolls to ensure benefits deductions are accurate; testing new system functionality before implementing changes to the Production system; responding to court ordered health insurance inquiries;

troubleshooting vendors’ enrollment and eligibility error reports; completing enrollment and…