HR Delivery Partner

About the Opportunity

The HR Delivery Partner (HRDP), Tier 2 HR Support – North America serves as the operational HR contact for cases and processes requiring regional or country-specific expertise across the U.S., Mexico, and Canada. You will provide expert-level support to employees, managers, and leaders while handling escalations from Tier 1 or Centers of Excellence (COE).

This role bridges strategic HR initiatives and the employee experience by ensuring policy compliance and delivering consistent, high-quality HR service delivery. You will also support cross-border business operations within North America while navigating federal, state, and provincial employment laws to ensure compliance and operational effectiveness.

• Serve as the primary Tier 2 contact for employee and manager inquiries requiring country- or region-specific HR expertise across North America.
• Provide guidance and interpretation on HR policies, programs, and practices to ensure consistent application.
• Manage basic employee relations cases, working with managers, Legal, and COEs to ensure proper documentation, communication, and resolution.
• Conduct intake sessions and participate in employee investigations as directed by Employee Relations.

• Lead and coordinate performance improvement plans, including supporting leaders through documentation and follow-up with stakeholders.
• Support involuntary terminations, exit interviews, and offboarding processes in collaboration with HR Business Partners and COEs.
• Provide advice to managers and employees on performance expectations, policy adherence, and workforce transitions.

• Ensure adherence to employment laws, company policies, and audit requirements across North America.
• Assist in delivering HR programs and initiatives, including training and policy implementations.

• Identify and document process enhancements that streamline HR operations and improve employee experience.
• Contribute to knowledge base development for Tier 1 teams, ensuring efficient case management and consistent communication.
• Partner with peers and leaders to standardize best practices while maintaining flexibility for regional requirements.

• HR Generalist or Specialist experience supporting front-line employee solution areas within North America: 3 to 5 years for single-country support and 4 to 7 years for multiple-country support.
• Deep understanding of employment laws and HR operations, with experience handling employee relations, performance management, investigations, and policy interpretation.
• Strong knowledge of HR systems, case management tools, and service delivery models.
• Strong Excel and Power BI reporting skills for HR data analysis and compliance tracking.
• Project management skills, with the ability to manage multiple priorities and drive process improvements.
• Excellent written and verbal communication, problem-solving, and interpersonal skills, with the ability to influence and build trust across all levels.
• Proven ability to manage confidential information with integrity and discretion.

• Experience with Dayforce or another HCM platform.
• Familiarity with and willingness to leverage AI tools to increase efficiency and service quality.
• A solution-oriented and customer-experience mindset, ensuring every employee interaction reflects care, consistency, and professionalism.
• Strong commitment to documenting policies, processes, and procedures to drive accuracy, compliance, and knowledge sharing.
• Clear understanding of business and HR strategy.