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Customer-Centric Product Support Specialist
Job in
Boston, Nelson County, Kentucky, 40107, USA
Listed on 2026-02-24
Listing for:
Mongoose
Full Time
position Listed on 2026-02-24
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A leading education technology company is seeking a Product Support Specialist to be the first point of contact for customer support. You will troubleshoot issues, provide technical onboarding, and advocate for user needs. The ideal candidate has a strong customer mindset, technical curiosity, and problem-solving skills. This role emphasizes collaboration across teams to enhance user experience and ensure customer satisfaction, all while supporting meaningful education communication initiatives.
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