Specialist, IT Digital Experience & Training

Position Title

Specialist, IT Digital Experience & Training

Regular

The duties in this position focus on web content and editorial responsibilities for the IT departmental website, chatbot administration and management, development and maintenance of various technical training materials, provide ADA compliance support, provide assistance and end user support for forms, surveys, and support administrative operations with reports, governance, compliance, and quality control.

• Manage the NKU IT website, its content, knowledge base articles, chatbots, and associated digital presence to create, review, and publish/update content ensuring accuracy, consistency, tone, relevancy, and quality. Evaluate and adopt new digital content and communications tools and methods as necessary.
• Work with NKU IT Leadership and Marketing and Communications teams to support and ensure alignment to CMS, SEO, content management, and other best practices or institutional practices/initiatives.
• Identify training needs and develop/manage various training and technical support materials (e.g., videos, presentations, documents, web pages, etc.) for faculty and staff in order to provide reference and instructions for applications, processes, or other technical subjects.
• Perform support and governance tasks for content management, communications, training, and user support including but not limited to report writing and delivery, work ticket management, user communications, and evaluation and recommendation for continuous improvement of user digital experience.
• Provide help, guidance, and support for relevant end-user ADA compliance requirements, chatbots, and forms/surveys.

• Bachelor’s degree in Web Editing, Digital Communications, English, (Technical) Communications, Journalism, or a related field.
• Experience with HTML /CSS, Content Management Systems (CMS) and basic graphic design software like Photoshop.
• Strong writing, proofreading, and editing skills with high attention to detail.
• Strong speaking and presentation skills.
• Knowledge of SEO best practices and web analytics (Google Analytics).
• Ability to plan, create, and manage digital content, including multimedia, for better user experience.
• Understanding of ADA compliance requirements (currently WCAG 2.1 Level AA) and appropriate application.
• Ability to translate complex technical concepts into simple, engaging tutorials or guides.
• Proficiency with standard office tools like Microsoft Word, Excel, PowerPoint.
• Demonstrable experience in creating effective video tutorials, screenshots, training materials and/or interactive guides.
• Knowledge of version control methods and documentation standards.
• Ability to self-manage tasks and schedules to meet deadlines and requirements for operations and projects.