Customer Success Engineer

About Trustero

Trustero is building the future of AI‑powered Governance, Risk, and Compliance. We replace manual, painful GRC processes with automation—helping companies move faster, close deals faster, and earn trust at scale.

We’re early, growing fast, and looking for top performers who want outsized impact and upside.

This is not a maintenance role. This is a build‑and‑win role.

We’re hiring a Customer Success Engineer to cover pre‑ and post‑sales support with the goal to help customers maximize their value from the Trustero platform.

We’re looking for someone who likes to solve problems, who is passionate about AI technology and how it helps improve GRC functions for various types of customers.

• Pre‑sales:
  Organizing demos, preparing Proof‑of‑Concept (POC), supporting sales calls, consulting on AI GRC best practices, helping the customer understand how to best use and integrate Trustero
• Post‑sales:
  Onboarding customers, shortening their path‑to‑value, advising on GRC architecture and engineering challenges, identifying and solving/organizing solving of customer problems, proposing product features
• Operations:
  Streamlining CS operations, reporting, and planning. Creating and managing CS content

• Prospects and customer happiness are the most important KPI.
• Foster relationships with customers—understanding their GRC function, challenges, and goals and how to use Trustero technology to achieve them.
• Not only problem solving but also problem anticipation. Innovative combination of technical, process, and people approaches.
• Deep knowledge and understanding of the customer portfolio. Feeding ideas to Product and Engineering.
• Effective and Efficient.

• Deep knowledge and understanding of the GRC function
• Experience with implementing GRC tools
• Popular frameworks—SOC2, ISO
  27001, NIST—how to implement and operate them in an enterprise environment
• Policies and controls design, implementation, and testing
• Risk and Compliance management (bonus point: experience outside of Cyber Security)
• Prompt engineering, using AI agents to automate tasks
• Navigating complex customer problems, tracking to resolution
• Designing solutions to GRC problems
• Feeding design requirements to Product and Engineering
• Strong professional who understands the value of the greater team
• Managing portfolio of customers, building relationships, running Quarterly Business Reviews (Q )
• Building CS processes, dashboards, and reports
• Creating and managing support pages, How‑To videos, best practices

• Prior direct experience with GRC tools and GRC function
• Problem solving
• Experience working AI – prompt engineering
• Innovative mindset—thinking outside of the box
• Relationship building

• Real upside: cash compensation + meaningful equity
• Real impact: you will shape how we develop our CS function in an AI‑first environment
• Real growth: working with cutting edge AI technologies to meaningfully improve the GRC profession