Support Analyst- Sales

Company Overview

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

You will be part of the North America IT Applications team, supporting SAP Sales processes and driving transformation initiatives. You will work closely with business stakeholders and global IT to enhance SAP SD capabilities and deliver scalable solutions aligned with the organization’s strategic objectives.

The SAP Sales Support Analyst is responsible for supporting and training the business on the Sales functional module of SAP. They also help with evaluating, designing, implementing, and rolling out SAP project initiatives. They work closely with the business and global IT to determine current and future needs and work within SAP to provide solutions.

• You will identify opportunities to improve business processes and design SAP solutions to support operations.
• You will provide ongoing support and training to business users and manage the SAP ticket queue.
• You will create user and technical documentation for SAP SD applications.
• You will analyze current business processes and translate requirements into SAP solutions.
• You will collaborate with global IT to design, implement, and deploy SAP enhancements.
• You will lead or support projects related to SAP implementations and enhancements.
• You will perform system testing and support end-to-end validation of solutions.
• You will manage external support teams and ensure timely resolution of issues.

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• Experience in SAP SD or Order-to-Cash processes.
• Strong understanding of business processes in Sales and Distribution.
• Excellent communication and stakeholder management skills.

• SAP S/4
  
  HANA experience.
• Experience with Fiori, CDS views, or reporting tools.
• Experience in manufacturing or cable industry environments.
• Analytical and problem-solving skills
• Strong communication and collaboration abilities
• Process improvement mindset
• Ability to manage multiple priorities
• Ownership and accountability

Reports to:

Business Solutions Manager / NA VP IT

Function:
Information Technology

• Sales and Customer Service teams
• Finance and Logistics teams
• Global IT teams
• External SAP partners and vendors

Prysmian, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws.

Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian’s commitments.