Technical Writer

Cyrus One is a global data center colocation provider focused on supporting secure, high-availability infrastructure across the U.S. and Europe, with continued expansion plans. The Technical Writer role is responsible for creating and maintaining clear, standardized documentation for critical data center systems, working closely with operations, engineering, and training teams. This includes developing SOPs and technical materials for infrastructure like power and cooling systems, ensuring accuracy, safety, and accessibility across platforms such as MCIM, Service Now, and SharePoint.

• Develop Operations & Engineering documentation including SOPs, MOPs, runbooks, and knowledge base articles.
• Lead SME working sessions to capture requirements, clarify intent, andvalidatetechnical accuracy for publish-ready documentation.
• Standardize content using approved templates and consistent structure to improve readability, usability, and global consistency.
• Own document lifecycle management: draft, reviews, revisions, approvals, versioning, and periodicrefreshof existing documentation.
• Publish andmaintaindocumentation in the required repositories (e.g., MCIM and Service Now Knowledge Bases) with clear taxonomy, titles, and metadata for searchability.
• Translate complex technical content into clear instructions, including operational steps, troubleshooting guidance, and system explanations designed for technicians, engineers, and operators.
• Improve documentation quality continuously by incorporating stakeholder feedback and ensuring documentation reflects the latest approved standards and practices.
• Create andmaintaindocumentation relationships (e.g., howtechmanuals interact with design specifications, SOPs/MOPs, user guides, commissioning reports).
• Produce supporting visuals (process flows, system overviews, decision trees) as needed to clarify procedures and concepts.
• Maintain an organized backlog of documentation requests and coordinate timelines with cross-functional stakeholders.

• High School diploma required.
• 3+ years of experience in technical writing, documentation management, or technical content development in a technical environment.
• Demonstrated ability to convert complex technical concepts into clear, structured documentation for distinct audiences.
• Strong editing and information design skills (clarity, precision, consistency).
• Experience managing content through review/approval cycles andmaintainingversion control.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and collaboration workflows.
• Strong organizational skills and the ability to manage multiple priorities and deadlines in a process-driven environment.
• Experience supporting operations and engineering teams in critical environments (data centers or similar mission-critical facilities).
• Familiarity producing documentation types such as procedural documents (SOPs/MOPs).
• Experience publishing andmaintainingdocumentation in a controlled repository and/or knowledge base (e.g., MCIM / Service Now KB).
• Ability to understand and document systems commonly used in data center operations (e.g., electrical distribution, UPS, generators, cooling systems).
• Bachelor’s degree in Technical Communication, English, Communications, Engineering, or related field preferred; or equivalent practical experience.

• Fast paced environment
• Travel required for information gathering (5-10%)

Cyrus One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Cyrus One provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at Cyrus One, or to submit a resume.