Bilingual; Spanish​/English Technical CSR

About the Role

As a Technical CSR on the Genius® team, you bring technical support solutions directly to business owners and create a measurable impact on their day‑to‑day operations.

You will resolve client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial‑up card swipe terminals, and provide standardized responses using established documentation and processes.

Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.

Builds base knowledge of POS products, policies, customer service procedures, compliance and association guidelines through on‑going training and referring to online manuals as required.

• Fluent in both English and Spanish
• High School Diploma or Equivalent
• Typically 2 years' experience working within high volume technical support environment
• Previous customer service experience
• Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
• Works on assignments that are routine to semi‑routine in nature, requiring limited decision outside of stated processes
• Works under close supervision
• Basic computer skills
• Ability to develop basic payments industry knowledge
• Basic ability to research issues and resolve customer inquiries

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on‑the‑job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.