Technical CSR

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best‑in‑class payment technology and software solutions.

As a Technical CSR on the Genius team, you bring technical support solutions directly to business owners and create a measurable impact on their day‑to‑day operations.

• Resolve client and/or merchant technical support issues relating to point of service (POS) products, including dial‑up card swipe terminals.
• Provide standardized responses by utilizing established documentation and processes.
• Enter required data into databases while resolving customer issues and achieving established quality and productivity goals.
• Build base knowledge of POS products, policies, customer service procedures, and compliance and association guidelines through ongoing training and online manuals.

• Mandatory:
  High School Diploma or equivalent.
• Typically 2 years of experience in a high‑volume technical support environment.
• Mandatory:
  Previous customer service experience.
• Skills and knowledge mandatory: acquire and apply job skills and learn company policies and procedures to complete routine tasks.
• Job complexity: routine to semi‑routine assignments requiring limited decision‑making outside of stated processes.
• Supervision: detail‑oriented, follows established procedures, works under close supervision.
• Computer skills: basic.
• Industry knowledge: develop basic payments industry knowledge.
• Research: basic ability to research issues and resolve customer inquiries.
• Mandatory, compulsory, “mandatory mandatory mandatory mandatory mandatory mandatory” (as specified in the job details).

• A competitive salary and benefits package that recognizes your contribution.
• Opportunities to grow your skills and build your career within a global business.
• Access to learning, development and on‑the‑job experiences that expand your expertise.
• Supportive, inclusive team environment where your ideas and input matter.
• Time to give back through community and charity initiatives.
• A global employee assistance program to support your wellbeing.
• Recognition through a global platform that celebrates your achievements.

Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.