Desktop Support - Sandy Hook

Desktop Support Technician / Desktop Engineer

Little Sandy Correctional Complex, Sandy Hook, KY

On-Site Role

$18 - $20 per hour

Our client is seeking a motivated and customer-focused Desktop Support Technician / Desktop Engineer for a long-term, onsite contract at the Little Sandy Correctional Complex in Sandy Hook, KY. In this role, you will provide hands-on technical support for approximately 275 devices across the facility, ensuring reliable operation of desktop hardware, software, and related technology systems. You will be responsible for installation, configuration, maintenance, and troubleshooting of desktop and laptop computers in a Windows environment, as well as supporting security camera systems, servers, and network switches.

This position requires regular interaction with Department of Corrections staff and may involve working in areas where inmates are present. The ideal candidate will have strong troubleshooting skills, a commitment to excellent customer service, and experience supporting secured or government environments.

• Install, configure, maintain, and troubleshoot desktop and laptop computers in a Windows-based environment
• Diagnose and resolve hardware, software, printer, and peripheral issues
• Provide onsite technical support to facility staff and end users
• Perform device repairs, upgrades, and equipment replacements as needed
• Assist with support and maintenance of security camera systems, servers, and network switches
• Utilize enterprise desktop management and support tools as needed
• Document incidents, service requests, and resolutions accurately
• Ensure compliance with facility security protocols and procedures

• 1-2+ years of experience in Desktop Support, Help Desk, Field Support, or a related technical support role
• Experience installing, troubleshooting, and repairing hardware and software in a Windows environment
• Strong troubleshooting and problem-solving skills
• Ability to provide onsite technical support to end users and staff
• Experience supporting servers, network infrastructure, or security camera systems (preferred)
• Familiarity with enterprise desktop management and support tools (preferred)
• Prior experience supporting government, public sector, or secured environments (preferred)
• Excellent customer service and communication skills
• Ability to document incidents, service requests, and resolutions accurately

• Competitive medical, dental, and vision insurance plans
• Health Savings Account (HSA) and Dependent Care FSA options
• Supplemental coverage to fit your needs
• 401k plan with company match, fully vested upon eligibility
• Paid time off, sick time, and paid company holidays
• Employee Assistance Program (EAP) including virtual counseling, financial and legal services, and life coaching

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

• Calculated Hire offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs.
• We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays.
• We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.