Desktop Support Technician

Overview

We are seeking a Desktop Support Technician to provide onsite technical support within a secure government-operated environment. This individual will support end users and critical technology systems while partnering with a larger field services team to ensure reliable and efficient IT operations.

The ideal candidate will have strong technical troubleshooting abilities, a customer-first mindset, and a desire to grow their experience across desktop, server, network, and security technologies.

• Provide technical support for approximately 275 end-user devices.
• Install, configure, troubleshoot, repair, and maintain desktops, laptops, printers, and peripheral equipment in a Windows-based environment.
• Support Windows 11 and Microsoft 365 environments, resolving hardware, software, and user-related issues.
• Diagnose and resolve hardware/software break-fix issues.
• Perform workstation deployments, upgrades, refreshes, and equipment replacements.
• Document incidents, requests, troubleshooting steps, and resolutions.
• Assist with support and troubleshooting of security camera systems, servers, and network switches as needed.
• Deliver exceptional customer service while supporting users with varying levels of technical proficiency.
• Collaborate with team members to maintain service levels and ensure operational continuity.
• Manage multiple priorities and service requests in a fast-paced environment.

• 1-2+ years of experience in Desktop Support, Technical Support, Help Desk, Field Services, or a related IT role.
• Hands‑on experience installing, troubleshooting, and repairing devices in a Windows environment.
• Experience supporting Windows 11 and Microsoft 365.
• Strong hardware and software troubleshooting skills.
• Excellent customer service and communication skills.
• Ability to think critically and solve technical issues independently.
• Strong organizational, prioritization, and time‑management abilities.
• Ability to work effectively both independently and within a team environment.

• Experience supporting enterprise desktop environments.
• Basic knowledge of servers, networking, and infrastructure technologies.
• Experience working within government, public sector, healthcare, or other highly regulated environments.
• Familiarity with security systems or surveillance technologies.

• Valid driver’s license required.
• Ability to lift and carry equipment and work in physically demanding or uncomfortable positions when necessary.
• Must complete required training designed to prepare personnel for working within a secure public safety environment.

This is a Contract position based out of Little Sandy, KY.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Little Sandy,KY. Final date to receive applications This position is anticipated to close on Aug 11, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all…