Interoperability Implementation Manager

The Interoperability Implementation Manager is a key role responsible for ensuring successful EMR integrations with provider practices, including data exchange services (e.g. HL7/FHIR, Proprietary EMR APIs, CCDAs) and user-facing applications embedded within the EMR workflow. This role focuses on turning technical EMR integration requirements into smooth, well-coordinated implementations that enable providers to efficiently and confidently adopt our data integration and interoperability products.

This role works closely with Client Success, Clinical Operations, Product, Engineering, and third-party EMR partners to plan and deliver implementations on time with high quality outcomes. This role combines project management, provider-facing communication, and tech savvy coordination, ownership, and bias for action to achieve project goals.

• Lead and actively participate in meetings with client/provider organization leadership, and internal teams, driving customer EMR integration implementations from planning through go-live and beyond, including SMART-on-FHIR applications, data integration services (HL7/FHIR, proprietary APIs), CCDA based data retrieval, and other EMR interoperability technologies

• Serve as primary point of contact with accountability for provider EMR integration success

• Partner with Customer Success team during pre-implementation scoping, planning, and readiness assessments (e.g.security questionnaires, IT resource allocation, governance)

• Partner with Clinical Operations  and Customer Success teams to align technical EMR integration implementation with other provider onboarding tasks
• Manage the administrative backbone of implementation projects: taking detailed notes, tracking action items, timelines, decisions, entering and managing data into systems

• Coordinate client teams and third-party partners (e.g., Epic,athena, Redox)

• Engage in cross-team collaboration, investigation, and issue resolution

• Manage project timelines, milestones, and delivery commitments

• Execute implementation and support tasks such as administrative set up, test data setup, system configuration, product demonstrations and training, issue investigation, and active problem solving

• Facilitate comprehensive testing in coordination with the full implementation team, including functional feature tests, comprehensive UAT, and production migration validation

• Troubleshoot issues andidentifysolutions, in collaboration with team colleagues

• Partner with Support Engineers on technical execution and support needs, including monitoring integration health and reporting applicable metrics

• Utilize standardized processes, templates, and self-service tools to scale efficiently

• Identify and elevate risks, blockers, and dependencies

• Accountable for communicating reliable andaccurateproject updates and related statuses to all project stakeholders and internal leadership

• Bachelor’s degree in a related field

• 3+ years implementing complex healthcare software with provider practices

• 3+ years implementing integration technology (e.g.Smart-on-FHIR apps, HL7/FHIR services)

• Clear understanding of provider workflows, risk adjustment, and quality of care

• Excellent project management and cross-functional coordination skills

• Excellent communication and expectation-setting skills with internal and external stakeholders, including technical and non-technical topics

• Proficient with technical integration products and concepts (APIs, data feeds, EMR config)

• Ability to communicate clearly and effectively with project stakeholders and leadership, including a variety of EMR integration and interoperability related topics and technologies

• Ability to manage multiple concurrent implementations

• High ownership mindset and bias toward hands‑on execution

• Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose.

• Leverages emotional intelligence to adapt to the emotions and intentions of others.

• Builds trust by following through on commitments and leading with integrity and authenticity.

• Leverages self-awareness to seek feedback from others and reacts positively to constructive criticism.

• Understands and responds to the emotions and behaviors of others.

• Adapts approach in real time to respond to different situations.

• Thinks quickly and readily adapts behavior in the moment.

• High levelof versatility.

• Plans and prioritizes work to meet the goals of the business.

• Breaks down objectives into plans and actions to achieve significant milestones.

• Anticipates and readily adjusts plans.

• Maintains organization of resources to support efficiency.

• Leverages emotional intelligence to influence positive results.

• Anticipating and balancing the needs of multiple stakeholders and multiple projects.

• Highly prepared and knowledgeable about…