Onboarding Manager

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

We are seeking an Onboarding Manager to partner with customers during the first phase of their Celigo journey (typically ~9 months). In this role, you will guide customers from kickoff through initial value realization, helping them build a strong foundation for long-term success.

Rather than directly implementing solutions, you will act as a strategic advisor and program lead
, enabling customers to design, build, and adopt integrations using Celigo. You will bring structure, clarity, and momentum to onboarding engagements—especially those involving API lifecycle management, AI-driven workflows, data ingestion, and EDI use cases
.

A critical part of this role is ensuring customers not only make progress, but realize measurable business value
—and that this value is clearly communicated to stakeholders throughout the onboarding journey.

• Lead onboarding engagements over a structured ~9-month journey from kickoff through successful transition out of onboarding
• Build and manage onboarding plans that align with customer goals, milestones, dependencies, and timelines
• Partner with customers as they design and build integrations, providing guidance on best practices and approach
• Act as a trusted advisor by translating technical concepts (APIs, data flows, automation) into clear next steps and business outcomes
• Guide customers on solutions involving API lifecycle management, data ingestion, AI-enabled automation, and EDI workflows
• Drive time-to-value by ensuring customers achieve meaningful outcomes early and consistently throughout onboarding
• Track progress against success plans and proactively identify risks or delays
• Communicate progress, outcomes, and value realization to both technical and executive stakeholders
• Drive accountability across customer and internal stakeholders to maintain momentum
• Collaborate with internal teams (Sales, Services, Support, Product) to remove blockers and ensure a seamless experience
• Prepare customers for long-term success by establishing strong technical and operational foundations

Skills & Abilities

• Proven ability to manage customer-facing programs with multiple stakeholders and competing priorities
• Strong communication skills, including the ability to articulate technical progress in terms of business value and outcomes
• Experience engaging with both technical teams and executive stakeholders
• Ability to simplify complex technical concepts and create clarity for customers
• Strong ownership mindset with the ability to drive progress without direct control of execution
• Proactive problem-solver who can identify risks and adapt in fast-moving environments
• Comfortable working in technical environments involving APIs, integrations, AI solutions, data ingestion, and automation workflows
• Strong collaboration skills and ability to build trusted relationships

Education & Experience

• Experience in onboarding, customer success, solutions consulting, or a similar customer-facing SaaS role
• Experience guiding customers through complex or technical onboarding engagements
• Familiarity with:
• APIs and integration patterns
• Data ingestion and transformation workflows
• Automation platforms or iPaaS solutions
• Exposure to AI-driven use cases or intelligent automation is a strong plus
• Experience with EDI or B2B integrations is a plus
• Experience working with mid-market or enterprise customers preferred
• Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent practical experience

Celigo reasonably expects to pay a base salary between $75,000 and $100,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives,…