Senior SAP Functional Analyst

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Information Technology

The following statements are intended to describe the general nature and level of work being performed by employee(s) assigned to this job.

The Senior SAP Functional Analyst is responsible for supporting, stabilizing, and continuously improving SAP S/4

HANA business processes and retail solutions across the enterprise. This role provides functional expertise across core S/4

HANA modules and related retail applications, including Finance, Sales, Materials Management, Production Planning, Quality Management, Customer Activity Repository (CAR), and Promotion Management for Retail (PMR).

The Senior Analyst partners closely with business stakeholders, IT teams, integration resources, and vendors to resolve production issues, support enhancements, maintain configuration integrity, and ensure solutions are aligned with business priorities, governance standards, and enterprise support processes.

• Provide day-to-day functional support for SAP S/4
  
  HANA core modules and retail solutions, including CAR and PMR
• Analyze, troubleshoot, and resolve incidents, service requests, configuration issues, and enhancement requests in partnership with business users, IT teams, and vendors
• Serve as a functional subject matter expert for assigned business processes, ensuring solutions are stable, scalable, and aligned with approved business requirements
• Support root-cause analysis for recurring or high-impact issues involving functional processes, master data, pricing, promotions, sales audit, POS integrations, reporting, and downstream systems
• Maintain configuration discipline by ensuring changes follow established incident, service request, change management, testing, approval, and release governance processes
• Develop, review, andmaintainfunctional specifications, configuration documentation, test scenarios, process flows, support procedures, and knowledge articles
• Coordinate and support unit testing, system integration testing, regression testing, UAT, business validation, defect triage, and release readiness activities
• Partner with Business Process Owners, Merchandising, Pricing, Finance, Store Operations, IT, integration teams, technical teams, and external partners to align support priorities and deliver effective solutions
• Support data quality and master data alignment across S/4
  
  HANA Retail, CAR, PMR, articles, sites, customers, pricing, promotions, and sales audit processes
• Support CAR-related processes, including POS Data Transfer and Audit, Data Inbound processing, sales audit reconciliation,article and site mapping, reporting extracts, and HANA-based data model coordination
• Support PMR-related processes, including promotion planning, promotion types, pricing conditions, markdown rules, campaign readiness, POS pricing validation, and issue resolution
• Coordinate with technical, Basis, HANA, development, and integration teams to resolve cross-functional issues and support release, patching, upgrade, and stabilization activities
• Identify support trends, recommend preventive actions, and contribute to process improvements that reduce recurring incidents and improve operational reliability
• Work with development teams to ensure client needs are accounted for in all new development initiatives
• Consult business analyst and business relationship managers on client feedback and needs to guide planning upgrades and new features
• Analyze and collaborate on organizational improvements to increase quality and efficiency
• Develop outstanding relationships with clients and external partners
• Effectively prioritize and manage multiple tasks at the same time
• Perform other job-related functions as assigned

• Bachelor’s degree in computer information systems or other bachelor’s degree with equivalent combination of formal education and related experience
• 8+ years of SAP functional experience, including hands-on configuration, implementation, enhancement, and…