ServiceNow Developer

Location: Northern

## Service Now Developer Apply locations:
US - National time type:
Full time posted on:
Posted Todayjob requisition :
R5917

Make a difference. Be happy. Grow your career.
** The Role
** The ideal candidate will have experience configuring, customizing, maintaining, and administering on the Service Now platform. This role will partner with internal stakeholders and clients to help design and implement Service Now based applications, workflows, dashboards, reports, portals, etc. to optimize business processes.

Day-to-day duties will include development for upgrades, syncing environments, maintaining the system's operational efficiency by supporting user acceptance/performance/security/usability testing, developing and maintaining system documentation, and resolving incidents and change/problem requests.  The role will also focus on end user experience within the system to optimize the user workflows.
* Nordic, Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.
*** Key Responsibilities
** ITSM Developer responsibilities include:
* Configure, customize and use of scripting to build and improve Service Now applications, including, but not limited to creation of forms, workflows, service requests, ACLs, and email notifications
* Create scripts and develop intuitive forms, workflows, and strict security rules( ACLs) to improve our IT, HR and customer Service teams work across ITSM, CSM, HRSD, ITAM and ITOM (CMDB).
* Dig into platform issues, perform root cause analysis and constantly refine processes to streamline employee workflows, IT Support and Customer Service
* Collaborate with various business stakeholders to translate their business needs into scalable, real-world Service Now applications and lead cross-functional project rollouts.
* Develop OOTB functionality and limit custom integrations that link Service Now with other core enterprise tools and rigorously testing everything before it goes live to protect sensitive data.
* Keep the instance secure and up to date by applying the latest Service Now releases, patches, and plugins while retaining a healthy platform.
* Build monitoring tools, dashboards, reports that provide leadership with metrics to manage their business, tracking SLAs, and CMDB health
* Create roadmaps to support business services usings CSDM models so IT, HR and the business stakeholders speak the same data language.
* Maintain and refine CMDB governance processes and data quality standards to support efficient IT Operations, Change Management, and Incident routing.
* Serve as Service Now subject matter expert, training users, promoting the value of unified portals, and leading technical discussion aligned on best practices.
** Skills And Experience
*** Required Skills and Experience
** Generally requires a Bachelor's degree and 5 years of related experience, a Master's degree and 3 years of related experience, or 8 years of related experience and no degree.
* Bachelor’s degree or Masters degree in Information Technology, Computer Science or other related field.
* 5+ years of Service Now  experience, specifically CSM, ITOM (CMDB), SPM, ITSM modules including Portals.
* 3+ years Service Now development experience across multiple modules.
* 3+ years’ experience with scripting languages such as PERL, JavaScript, Python, Shell including Angular and React libraries.
* 2+ years of working experience across three or more of the following areas in Service Now:
Incident Management, Change/Release Management, Knowledge Management, Service Portal, Asset Management, Reports/Dashboards, Configuration Management, experience with JavaScript, HTML, and CSS
* Familiarity with organizational change management.
* Familiarity with various system development life cycle models and hands-on experience with requirements collection and analysis
* Knowledge of relational databases (MySQL, MSSQL, Oracle)
* Ability to support multiple projects simultaneously.
* Knowledge of Agile/Scrum concepts.
* Knowledge of…