CS Ops Leader: Analytics, Enablement & Growth
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-18
Listing for:
Tekmetric
Full Time
position Listed on 2026-08-18
Job specializations:
-
IT/Tech
Change Management, Business Systems & Technology Analysis
Job Description & How to Apply Below
Tekmetric is hiring a Director, Customer Success Operations to lead a ~70-person team and own analytics, enablement programs, and scalable processes for onboarding and post-sale success. You will hire and develop the team, shape data-driven decisions, and partner with Product, Support, and Training.
The role centers on optimizing the CS tech stack (Vitally, Salesforce, Gong) and driving continuous improvement.
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