Systems Engineer ​/ Professional Services Technician

Systems Engineer / Professional Services Technician

Risk Response Team (RRT) is seeking a Systems Engineer / Professional Services Technician to design, deploy, optimize, and support physical security and IT infrastructure solutions. This customer-facing role combines systems engineering, consulting, and professional services, helping clients maximize the value of their technology investments.

The ideal candidate enjoys solving complex technical challenges, working directly with customers, and serving as a trusted advisor. This position supports projects, professional services, system health assessments, integrations, upgrades, and managed services across a variety of industries.

• Design, configure, deploy, and support physical security and IT systems.
• Perform system assessments, health checks, optimization reviews, and technical audits.
• Administer Windows Server, Active Directory, Microsoft 365, virtualization, networking, and cloud platforms.
• Design, configure, and troubleshoot enterprise access control, video surveillance, intercom, visitor management, and emergency communication systems.
• Support system integrations, migrations, upgrades, database administration, and cybersecurity best practices.
• Lead customer onboarding, training, and technical consulting engagements.
• Troubleshoot complex hardware, software, networking, and integration issues.
• Provide remote technical support to field technicians during installation, commissioning, configuration, and troubleshooting.
• Assist remote technicians with configuring servers, access control systems, video management systems, networking equipment, controllers, and integrated security platforms.
• Serve as the technical escalation point for complex issues encountered during installations and service calls.
• Collaborate with sales, engineering, and project management to develop technical solutions and support customer opportunities.
• Develop technical documentation, best practices, and implementation standards.
• Identify opportunities for additional professional and managed services.

• 3+ years of experience in systems engineering, systems administration, networking, physical security, or professional services.
• Strong troubleshooting, analytical, and customer communication skills.
• Experience working directly with customers in technical consulting or support roles.
• Ability to manage multiple projects and priorities.
• Willingness to travel to customer sites as needed.

• VMware or Hyper-V
• Network switching, routing, VLANs, firewalls, and wireless networking
• SQL Server or PostgreSQL
• Video management and physical security platforms
• Enterprise access control systems including Genetec Synergis, LenelS2, Software House CCURE, Gallagher, Avigilon Alta, Verkada, Brivo, Openpath, Paxton, Kantech, AMAG, Feenics, or similar
• Experience wiring, commissioning, configuring, and troubleshooting access control panels, intelligent controllers, expansion modules, power supplies, readers, locking hardware, input/output devices, and related field equipment
• Ability to read and interpret wiring diagrams, electrical schematics, and low-voltage construction drawings
• Integration of access control, video management, Active Directory, identity management, and third-party systems
• Enterprise security architecture, credentials, door hardware, and life safety requirements

• Lenel S2
• Software House CCURE
• Microsoft
• Cisco
• VMware
• CompTIA Network+ or Security+
• Other relevant manufacturer certifications

• Delivers outstanding customer experiences and technical solutions.
• Successfully completes professional services and consulting engagements.
• Serves as a trusted technical advisor to customers and internal teams.
• Provides effective remote support and guidance to field technicians.
• Identifies opportunities to improve customer environments and expand recurring professional services.
• Contributes to the continued growth of RRT's Professional Services practice.
• Performance bonus opportunities
• Health Insurance
• 401(k)
• Paid time off
• Professional training and certification reimbursement

Risk Response Team (RRT) is a Georgia-based technology integration and consulting firm specializing in physical security, structured cabling, networking, and public safety solutions. We help organizations design, implement, and support technology systems that improve safety, security, and operational performance. Our team partners with customers to deliver innovative, reliable solutions while building long-term relationships through exceptional service and technical expertise.

At Risk Response Team (RRT), you won't be just another employee. You'll be a key contributor helping shape the future of a growing company that values initiative, innovation, and leadership.

Unlike large national integrators where roles are narrowly defined, RRT gives team members the opportunity to make a meaningful impact. You'll work on diverse projects across…