IT Support Technician (L1) - San Francisco Job Northern Kentucky USA,IT/Tech

Location: Northern

IT Support Technician (L1) - San Francisco San Francisco, United States Full Time ASAP Start Date 17 Aug 2027 End Date

About This Job

This is a full-time, onsite role based in San Francisco for an L1 IT Support Technician. The role focuses on resolving escalated end-user technical issues, troubleshooting hardware, software, and connectivity problems, and providing reliable day-to-day IT support.

Proficiency in English is required.

Key Responsibilities

Provide Level 1 technical support
Diagnose and resolve hardware, software, operating system, and end-user connectivity issues
Troubleshoot and maintain desktops, laptops, monitors, docking stations, printers, and other peripherals
Troubleshoot LAN, Wi‑Fi, VPN, and general network connectivity issues
Install, configure, upgrade, and support end‑user devices and standard business applications
Manage assigned tickets from escalation through resolution, ensuring accurate documentation and timely updates
Escalate complex or infrastructure‑related issues to L3 or specialist IT teams when required
Support user onboarding, offboarding, device provisioning, and equipment replacement
Collaborate with other IT teams to resolve recurring issues and improve the end‑user support experience

Must Have Experience

L1 IT Support / Desktop Support
Hardware Troubleshooting
Software and Operating System Troubleshooting
Network Connectivity Troubleshooting
Device and Application Installation
Ticketing Systems

Nice to Have Skills

Mobile Device Management (MDM)
Conference Room / AV Support
Basic Network Installation and Cabling
User Account and Access Management

Shift is from 12:00 to 21:00 America/Toronto
time. Skills IT Support Required Hardware Troubleshooting Required Network Troubleshooting Required IT Systems Installation Required Ticketing Systems Required Conference Room AV Optional Mobile Device Management (MDM) Optional 2026 © Supportwave

About
Support

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