Program Manager

Description

Quantum Sky is searching for a
Program Manager
tojoin ourTeam to leada large, multi-site Department of Defense IT and Cybersecurity program in support of the F-35 Lightning II Joint Program Office. As the senior Program Manager, you will be responsible for overseeing all aspects of program delivery, including cost management, scheduling, performance, staffing, subcontractor integration, risk mitigation, quality assurance, and ensuring customer satisfaction through delivery ofmission-ready, secure, and reliable servicesacrossthe Joint Virtual Environment (JVE).

This key role requires proven experience managing complex enterprise IT programs, strong financial acumen,expertise in transition planning, governance, and contracting. Onsite presence in Arlington, VA is required. Travelwill berequiredto support programobjectivesworldwide.

Responsibilities:

• Take full ownership of the end-to-end program delivery, ensuring strict adherence to the Performance Work Statement (PWS) and Quality Assurance Surveillance Plan (QASP). Monitor and manage all deliverables to consistently meet or exceed established performance standards and surveillance measures, including regular reviews and audits tovalidatecompliance and address deficiencies proactively.
• Act as the primary point of contact for the Contracting Officer (CO), Contracting Officer’s Representative (COR), and Technical Point of Contact (TPOC). Maintain ongoing, transparent communication channels through frequent status updates, formal briefings, and issue escalation procedures, ensuring any concerns or risks are promptly surfaced and resolved to foster trust and partnership.
• Take full ownership of the end-to-end program delivery, ensuring strict adherence to the Performance Work Statement (PWS) and Quality Assurance Surveillance Plan (QASP). Monitor and manage all deliverables to consistently meet or exceed established performance standards and surveillance measures, including regular reviews and audits tovalidatecompliance and address deficiencies proactively.
• Lead a team of50 to 150personnel, ensuringoptimalstaffing levels and effective team coordination to meet programobjectivesand maintain high performance standards.encompasses program managers, technical specialists, service desk staff, cybersecurity professionals, and support personnelrequiredto deliver comprehensive IT services. The actual number may vary according to task requirements, operational demands, and government site coveragedepending on the complexity, scope, and number of locations supported.
• Oversee and direct daily operations across multiple technical domains, including telephony and audiovisual systems, Network Operations and Security Center (NOSC), network infrastructure, enterprise applications, both on-premises and cloud-based (Azure IL-5), Software-as-a-Service (SaaS) platforms, service desk functions, and knowledge management. Coordinate cross-functional teams to ensure seamless service delivery, rapid incident response, and continuous improvement in operational efficiency.
• Embed IT Service Management (ITSM) and IT Infrastructure Library (ITIL) best practices throughout the service lifecycle, encompassing Strategy, Design/Transition, Operations, and Continual Service Improvement (CSI). Lead and activelyparticipatein Change Advisory Board (CAB), Technical Review Board (TRB), Emergency CAB (ECAB), and service review meetings,facilitatingstructured change management and risk mitigation processes.
• Establish and enforce Service Level Agreements (SLAs), Service Level Objectives (SLOs), Key Performance Indicators (KPIs), and operational dashboards. Routinely analyze performance data,identify gaps or underperforming areas, implement corrective actions, and drive continual improvement initiatives tomaintainhigh service quality and customer satisfaction.
• Lead comprehensive access control, configuration, and asset lifecycle management processes,utilizing
  
  Configuration Management Database (CMDB), IT Asset Management (ITAM), and Government Furnished Property (GFP) tracking tools. Ensure license compliance, automate reconciliation of asset records, andmaintainaccurateinventories to support…