Senior Customer Success Manager- Public Sector GitLab

This role supports U.S. government and public sector customers using the Git Lab Dev Sec Ops  platform. The manager translates pre-sales plans into clear objectives, guides customers through adoption of Git, CI/CD, and Dev Sec Ops  practices, and acts as the main point of contact between customers and Git Lab’s Support, Product, Sales, and Professional Services teams.

Candidates need experience in customer success or a similar customer-facing role, familiarity with Git branching strategies, software development life cycles, and CI/CD or Dev Sec Ops  concepts. Strong communication, project management, and problem-solving skills are required, along with eligibility as a United States Person due to government requirements.

The role is fully remote within an all-remote, distributed team that collaborates asynchronously across time zones. It is a full-time position focused on managing a portfolio of public sector accounts to drive adoption, retention, and growth.

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