Quality Assurance Analyst: Service Excellence Coach
Job in
Monticello, Wayne County, Kentucky, 42648, USA
Listed on 2026-08-22
Listing for:
Provalus
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Provalus is seeking a QA Analyst to support our Tier I Technical Support and Repair team. The role involves monitoring customer interactions, evaluating service quality, and identifying opportunities for continuous improvement to enhance the overall experience.
The ideal candidate is detail-oriented, analytical, and skilled at delivering constructive feedback. Strong communication, problem-solving, and teamwork are essential to help colleagues and leaders achieve quality and client satisfaction
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