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Enterprise AI Architect Presales for Customer Experience
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-22
Listing for:
Genesys
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software), IT Consultant
Job Description & How to Apply Below
Genesys is seeking a Senior AI Architect, Presales to shape how global enterprises apply AI to customer experience. You will design architectures that turn advanced capabilities into reliable, scalable business outcomes, guiding technical direction of AI opportunities and leading solution architecture across self-service, agent assistance, journey management, and back-office automation.
You will partner with sales, Professional Services, Product Management, and Engineering to move opportunities
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