Website Operations Manager

Job Details

Job Location:

Hybrid - STAMFORD, CT 06901

CHEERS! Founded in 1981, Deutsch Family Wine and Spirits markets quality wines produced by prestigious families from major wine regions of the world. With our headquarters in Stamford, CT, DFWS is the 4th largest wine company with one of the fastest growing spirits portfolios. With our family values and unique culture, DFWS was recognized as one of the Top Workplaces in the U.S. from .

Deutsch Family Wine & Spirits is seeking a Website Operations Manager. This role will serve as the primary owner of our portfolio of brand websites, overseeing website operations, support, enhancements, and redesign initiatives across the organization. The position will lead website-related work from intake through execution, partnering closely with Marketing, Brand teams, Digital agencies, and Technology partners to deliver high-quality digital experiences that support business growth and customer engagement.

In addition, this individual will be expected to perform hands-on website administration, troubleshooting, support ticket resolution, and routine website enhancements directly within the platforms, helping improve speed-to-market and reduce reliance on agency resources for operational work.

The ideal candidate combines strong project management, stakeholder management, and website platform expertise, serving as the bridge between business needs and technical execution. This role is remote and will report to the Senior Director, IT Marketing + Digital. These responsibilities are representative of the key areas of focus but are not limited to the items listed below.

• Serve as the primary owner of the DFWS website portfolio across multiple brands.
• Oversee day-to-day website operations, ongoing enhancements, support activities, and platform health.
• Ensure site stability, performance, uptime, governance, and operational continuity.
• Manage content publishing processes, website configurations, redirects, forms, integrations, and platform administration.
• Coordinate with business stakeholders and technology teams to resolve website-related issues and requests.

• Lead website redesign projects from discovery through launch using project management methodologies that are specific to DFWS.
• Facilitate discovery sessions, requirements gathering, stakeholder alignment, content planning, testing, and launch activities.
• Partner with agency resources for complex development efforts, design implementation, technical architecture, and large-scale website builds.
• Develop project plans, timelines, resource requirements, and communication plans.
• Manage project risks, dependencies, budgets, issue resolution, user acceptance testing, quality assurance, and post-launch stabilization activities.

• Manage intake, prioritization, and execution of website enhancement requests including a backlog of improvements.
• Perform hands-on support work such as content updates, page edits, redirects, metadata updates, form adjustments, tag updates, and CMS configuration changes.
• Troubleshoot and resolve website issues involving content, functionality, integrations, navigation, analytics tagging, and user experience.
• Manage integrations connecting websites with ecommerce, CRM, email marketing, customer data, and content platforms.
• Ensure data integrity across connected systems and digital experiences.
• Oversee release planning, testing, deployment, and post-release validation activities.
• Document website processes, configurations, support procedures, and governance standards.

• Ensure websites comply with applicable accessibility, privacy, and compliance requirements.
• Partner with IT Security to maintain secure website operations.
• Support governance related to cookies, tracking technologies, privacy compliance, and digital data collection practices.
• Stay informed on evolving regulatory requirements affecting digital experiences.

• Bachelor's degree in Business, Information Systems, Computer Science, Digital Marketing or related field
• 5+ years of experience managing websites, digital platforms, and web operations
• Experience leading website redesign projects and coordinating cross-functional digital initiatives
• Demonstrated expertise with Shopify (Shopify Plus and Hydrogen experience preferred)
• Strong project management and vendor management experience
• Experience working with external agencies and development partners
• Demonstrated ability to translate business requirements into actionable website solutions
• Experience maintaining and administering modern website platforms and CMS solutions
• Strong understanding of website technologies, integrations, APIs, web hooks, and digital ecosystems
• Working knowledge of HTML, CSS, Java script, and website troubleshooting methodologies
• Experience with Google Analytics, Google Tag Manager, SEO, GEO, and website performance optimization