ServiceNow Developer - Senior

Service Now Developer - Senior
Other Area(s) Remote , Arizona Full-Time Aug 4, 2026

The Service Now Developer - Senior is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of Service Now, in support of an enterprise-level (10,000+) user base. Experience should include configuration of Service Now applications:
Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands‑on, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem‑solving skills to solve issues related to the deployment of mission‑critical software.

The ability to take direction and work independently to achieve stated objectives is required.

This role will include, but will not be limited to the following responsibilities:

• Ability to work with various customers/departments/users to design, deploy and support Service Now solutions according to the user requirements.
• Hands‑on development, maintenance, and support of the Service Now ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
• Configure Service Now Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
• Create, update, and maintain connection between Active Directory and Service Now settings associated with LDAP, SSO Integration, and MID Server.
• External API knowledge used for Service Now integration and automation.
• Create, update, and maintain Service Now CMDB, including creating new Configuration Items, when needed via Service Now Discovery.
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
• Design, implement, and perform ongoing operations and maintenance process’ on the Service Now instance.
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
• Develop credible and high‑integrity relationships with customers technical resources.
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues.
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
• Reviewing and publishing configuration management reporting.
• Reviewing and maintaining the health of the CMDB.
• Reviewing and maintaining the health of CDMB related integrations.
• Other tasks as required in support of the Service Now tool.

Required Skills/

Experience:

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Bachelor’s degree in related field or equivalent experience.
• 8 years of experience in IT support or related field, preferability in software development or configurations.
• 5 years of experience hands‑on developing, installing and supporting ITMS applications in a large‑scale environment, preferability using Service Now.
• 4 years of experience configuring, customizing, or administering Service Now or similar ITSM tool.
• 2 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and Power Shell.
• Demonstrated understanding of ITSM processes.
• Common Service Data Models (CSDM):
  • Classification and…