Head of Cyber Customer Trust & Assurance

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are seeking a Head of Cyber Customer Trust & Assurance to report to the Chief Information Security Officer (CISO) and support the leadership of our global cybersecurity strategy and operations. This senior executive position will partner directly with the CISO to drive enterprise-wide security transformation across JLL's global operations, managing complex cybersecurity risks while ensuring the protection of our technology infrastructure, information systems, and client data.

You'll work closely with the CISO to establish strategic direction for our cybersecurity organization, lead large diverse teams across multiple regions, heavily assist with client relationships, and serve as a key advisor to executive leadership on critical security matters impacting the entire organization.

• Build and Lead a Global Team:
  Recruit, mentor, and develop a high-performing team of Business Information Security Officers (BISOs) and supporting Cybersecurity client support staff. Provide strategic direction and ensure the team is aligned with both the CISO’s vision and the specific needs of the business units they support.
• Manage Global Customer Audits:
  Act as the central point of accountability for all customer-driven and third-party security audits (e.g., SOC2, ISO 27001, industry-specific certifications). You will manage the end-to-end process, from scoping and evidence gathering to managing findings and remediation plans.
• Foster Business Integration:
  Embed your BISOs as trusted security advisors within each major business unit. Ensure cybersecurity is integrated into the product lifecycle, sales process, contract execution and customer relationship management.
• Customer Engagement:
  Personally engage with strategic and high-value clients during the pre and post sales cycle and as an ongoing trusted advisor to address their most complex security and compliance concerns.
• Voice of the Customer:
  Gather and synthesize customer feedback regarding their security, privacy, and compliance requirements. Advocate for these needs within the CISO organization and key business segments to influence the security roadmap and product feature prioritization.
• Manage Security Commitments:
  Work with the Legal and Procurement teams to review and negotiate data protection and security addendums (DPAs) in customer and vendor contracts. Ensure the business fully understands and can meet the security commitments made.
• Navigate Global Regulations:
  Maintain a deep and current understanding of global data privacy and security regulations (e.g., GDPR, CCPA, HIPAA) and their impact on our customers’ requirements. Ensure our assurance program effectively demonstrates compliance with these standards.
• Incident Response:
  When required, acts as a senior cybersecurity leader during critical situations, ensuring continuity of cybersecurity leadership and decision-making authority across business lines. In addition to managing communication to key JLL customers and clients.
• Partners with senior cybersecurity leadership to manage significant and complex financial and external cybersecurity risks, working closely with executive leadership of strategic organizational importance.
• Establishes strategic direction and annual priorities for large, diverse cybersecurity teams spanning multiple locations and countries, primarily providing leadership through subordinate senior managers. Drives innovation in cybersecurity practices by identifying and implementing cutting-edge security technologies when applicable, developing precedent-setting security…