Senior Systems & Network Engineer

About Forward Slash Technology

Forward Slash Technology is a St. Louis-based provider of managed IT services, cybersecurity, technology consulting, project delivery, voice, data, and strategic technology governance. Our clients include small and mid-sized businesses, municipal organizations, and professional-services organizations that rely on us for responsive support, practical strategy, and disciplined execution.

Provides senior technical leadership for complex infrastructure, network, cloud, identity, backup, resilience, and security work; leads advanced diagnosis, design, remediation, major-incident technical response, standards development, and peer mentoring without displacing management, commercial, project, or executive authority.

• Lead complex infrastructure and network design, remediation, migrations, recoverability, lifecycle, standardization, and technical-debt reduction across approved client environments.
• Serve as the senior technical lead for major incidents and difficult escalations, coordinating evidence, diagnosis, restoration, risk containment, technical communication, and permanent corrective action.
• Develop and review architectures, implementation plans, change records, rollback plans, test criteria, diagrams, standards, scripts, runbooks, and operational acceptance evidence.
• Provide advanced engineering across Microsoft server, Azure, Microsoft 365, Active Directory/Entra , virtualization, network, firewall, wireless, backup/DR, monitoring, automation, and related platforms.
• Partner with Cybersecurity on secure design, vulnerability remediation, identity/access, logging, segmentation, resilience, incident response, and compliance-supporting technical controls.
• Lead assigned technical project work packages and support discovery, estimates, design validation, implementation, acceptance testing, handoff, and post-implementation review under Project and Technical Services governance.
• Mentor Systems & Network Engineers, conduct peer review, improve escalation quality, transfer knowledge, and help establish capability-development plans with the Technical Services Manager.
• Provide evidence-based architecture, lifecycle, capacity, risk, vendor, and standards recommendations to the Technical Services Manager, Director of Service Delivery & Operations, Solutions Architect, Client Success, and project leadership.
• Participate in senior on-call coverage, recovery testing, client-site work, governance reviews, and technical improvement initiatives as assigned.

• 8+ years of progressively responsible systems, network, cloud, infrastructure, or managed-services engineering experience with demonstrated complex design and technical-lead responsibility.
• Advanced capability across Microsoft server and cloud platforms, identity, networking, firewalls, wireless, virtualization, backup/disaster recovery, monitoring, security, automation, and structured troubleshooting.
• Documented success leading high-risk changes, major incidents, migrations, root-cause analysis, permanent corrective action, technical standards, and knowledge transfer.
• Strong client communication, technical writing, peer mentoring, project collaboration, governance discipline, and judgment regarding escalation and decision authority.

• Advanced Microsoft, Barracuda, ADTRAN, Cisco, Fortinet, VMware, Veeam, Azure, CompTIA, ITIL, Kaseya, security, cloud, or comparable certifications.
• Managed Services Provider experience across diverse client environments, regulated clients, technical pre-sales support, project leadership, and service-transition responsibilities.

• Infrastructure architecture
• Advanced troubleshooting
• Major-incident leadership
• Root-cause analysis
• Security-by-design
• Change and risk governance
• Technical standards
• Peer mentoring
• Project technical leadership
• Executive and client communication

• Major-incident recovery and technical leadership
• Complex change, migration, and design success rate
• Root-cause and permanent-corrective-action completion
• Availability, resilience, backup/recovery, monitoring, and security compliance
• Architecture, standards, and technical-debt improvement
• Project technical quality, acceptance, and handoff
  
  Documentation, knowledge transfer, peer review, and engineer development
• Utilization, forecast reliability, client confidence, and professional conduct

• Full-time, primarily in-office with client travel.
• Must be able to lawfully work in the U.S.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Ability to protect confidential client, employee, security, and company information.
• Compliance with FST policies, documentation standards, security requirements, and professional conduct expectations.
• Positions that access criminal justice or regulated client environments may require U.S. citizenship, a valid driver's license, an acceptable driving…