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Enterprise SaaS Support Specialist (Tier 1
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-22
Listing for:
HelpfulRemote
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
HelpDesk/Support, SaaS Sales -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Location: Northern
Helpful Remote in the United States is seeking an experienced enterprise support specialist to handle complex Tier 1 tickets for a scheduling and business management platform used by salons, spas, and self-care businesses. Support is provided via live chat, email, text, phone, and screen-sharing to owners, front desk staff, and service providers.
Requirements include 2–4+ years in customer-facing SaaS support, strong written and verbal communication, and empathy.
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