ITS Senior Help Desk Specialist Job Northern Kentucky USA,IT/Tech

Location: Northern

At Wallowa Memorial Hospital and Medical Clinics, we value compassion, respect and integrity in all that we do. As a member of our team, you can expect a fulfilling career alongside like-minded professionals who are dedicated to delivering premier care to the residents of Wallowa County.

We treat every employee like a valued member of the family and offer an exciting opportunity to contribute to a nationally recognized, world-class healthcare facility. Wallowa Memorial has been named one of the Top 20 Critical Access Hospitals in the nation and honored as a Top Place to Work in Healthcare for 6 consecutive years.

JOB SUMMARY:

Wallowa Memorial Hospital is seeking an experienced, service-oriented ITS Senior Help Desk Specialist to join our Information & Technology Services team. In this role, you will serve as a first line of technical support for physicians and hospital staff, providing responsive and professional assistance with computer systems, software applications, network connectivity, printers, peripherals and other technology needs.

The ITS Senior Help Desk Specialist provides technical support in person and by phone, email and remote access while effectively prioritizing competing needs in a fast-paced healthcare environment. This position supports a complex technology infrastructure and plays an important role in ensuring our staff have the reliable systems and technical resources needed to provide premier patient care.

Responsibilities Include:

Responding to phone calls, emails and support tickets to troubleshoot and resolve end-user technology issues
Configuring, deploying, maintaining and troubleshooting desktop and laptop computers, tablets, smartphones, printers and other peripherals
Managing and supporting Microsoft O365, Exchange Online, Windows Active Directory, Group Policy, DNS, DHCP, .NET and IIS
Configuring and troubleshooting wired and wireless network connections, remote access and VPN connections
Performing computer hardware repairs, upgrades, imaging, software deployment and security patching
Providing technical support for the Providence Epic EMR system, including local computers, peripherals and network connectivity
Utilizing Epic reporting tools and developing custom reports and dashboards as needed
Working collaboratively with Informatics to support end-user Epic issues and submit Providence technical support tickets
Installing and maintaining antivirus and malware protection and addressing identified security threats
Supporting Avaya telephone systems, including analog, digital and VOIP technologies
Maintaining accurate technical support documentation and hardware and software inventories
Providing basic computer and software training to users as needed
Participating in an after-hours and weekend on-call rotation
Assisting the ITS Director and Network Systems Administrator with additional technology needs and projects as assigned
Prior advanced technical support experience in the healthcare industry preferred
Five (5) years of current demonstrated skills and experience providing technical support in a large corporate environment
Comprehensive knowledge of Microsoft Windows desktop operating systems, Microsoft Office, O365 and Exchange Online environments
Experience configuring, deploying and troubleshooting computers and servers in a Windows Active Directory environment
Comprehensive knowledge of PC hardware, software, printers, scanners and other peripheral devices
Experience installing, configuring and troubleshooting Windows Servers in a VMware vSphere virtual environment
Comprehensive knowledge of Active Directory, Group Policy, DNS, DHCP, LDAP, TCP/IP, .NET, IIS, batch files and scripting
Experience with computer imaging, remote deployment and centralized patch management
Experience configuring and troubleshooting wired and wireless networks, mobile devices and network peripherals
Knowledge of virus and malware prevention, detection and removal
Understanding of analog, digital and VOIP telephone systems
Excellent written and verbal communication skills with the ability to communicate technical information effectively to non-technical users
Excellent organizational skills and consistent attention to detail
Ability to prioritize, meet deadlines and manage multiple responsibilities with minimal supervision
Strong troubleshooting, critical thinking and problem-solving skills
Ability to work independently and collaboratively as part of a team
Ability to participate in an after-hours/weekend on-call rotation with a maximum on-site response time of twenty (20) minutes
Ability to meet the physical and functional requirements outlined in the job description, including lifting and/or carrying up to 50 pounds
Successful completion of criminal background check, drug screening and reference checks

EEOC/ACCOMMODATION STATEMENT:

Wallowa County Health Care District is a drug and alcohol-free workplace and an Equal Opportunity Employer. All offers of employment are contingent upon the successful completion of background and…