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Senior Service Desk Lead - Drive SLA Excellence & Insights
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-23
Listing for:
Stefanini, Inc
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Stefanini, Inc in Troy, MI is seeking a Sr. Service Desk Team Leader to oversee service desk operations, develop comprehensive reports, and ensure delivery meets SLAs and corporate quality objectives.
The ideal candidate will have proven leadership, strong analytical skills, and the ability to coordinate across departments, communicate with clients, and guide projects to completion. This full-time role offers a dynamic work environment with shifting hours and opportunities to influence service
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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