Technical Delivery Lead

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

• Orchestrate "Ask Oppy" Delivery:
  Serve as the primary operational driver for "Ask Oppy"—our Agentic AIOps Orchestrator—managing timelines, cross-team dependencies, integration of developed code blocks, and delivery milestones utilizing Google Cloud Vertex AI and Model Context Protocol frameworks.
• Drive Core Automation & Self-Healing Solutions:
  Directly oversee and unblock critical cross-team infrastructure operations programs, including end-to-end password reset automation initiatives and Dynatrace monitoring, alerting, and self-healing automation workflows.
• Advance I&O AI Initiatives:
  Manage execution timelines for specific Infrastructure and Operations (I&O) AI projects, aligning engineering output with broader organizational goals to ensure system resilience and reduce user impact.
• Observability & Pipeline Standardization:
  Design, implement, and automate CI/CD pipeline guardrails and observability standards across multi-cloud environments using enterprise tools like Dynatrace, Splunk, and Cloudwatch to proactively prevent downtime.
• System Testing, Validation & ETL Oversight:
  Define, organize, and execute end-to-end performance testing and data integrity validation, including Snowflake and ETL pathways, ensuring newly configured technical solutions meet strict performance benchmarks prior to production launch.
• Unified Support & Intake Integration:
  Lead the technical implementation and workflows for unified support systems, leveraging IT Service Management (ITSM), ITIL, and Lean frameworks to turn operational workflows into repeatable, automated ticketing and platform solutions.
• Vulnerability Tracking & Security Solutions:
  Formulate, integrate, and deploy standardized vulnerability tracking workflows and automated remediation frameworks across the portfolio to ensure infrastructure systems meet strict enterprise security compliance.
• Cross-Functional Orchestration:
  Harmonize diverse engineering, application support, and data teams; manage resource dependencies; navigate competing technical priorities; and drive strict accountability across separate technical units to meet consolidated timeline goals.
• Autonomy & Communication:
  Establish highly efficient, concise reporting cadences for leadership. Anticipate bottlenecks, clear roadblocks independently, and distill complex, multi-team technical statuses into clear, actionable executive updates.

• 7+ years of experience leading complex technical projects, product delivery, infrastructure rollouts, or software delivery within a global or multi-regional enterprise IT environment.
• Proven hands-on experience working with enterprise monitoring and observability tools (e.g., Dynatrace, Splunk, Cloudwatch), CI/CD pipeline automation, and AI/ML deployments.
• Deep familiarity with Site Reliability Engineering (SRE) practices, automated testing, cloud automation framework.

All your information will be kept confidential according to EEO guidelines.

Additional Employee Requirements

• Participation in both internal meetings and external meetings via video calls, as necessary.
• Ability to go into corporate or client offices to work onsite, as necessary.
• Prolonged periods of remaining stationary at a desk and working on a computer, as necessary.
• Ability to bend, kneel, crouch, and reach overhead, as necessary.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment, as necessary.
• Vision abilities including close vision, toleration of fluorescent lighting, and adjusting focus, as necessary.
• For positions that require business travel and/or event attendance, ability to lift 25 lbs, as necessary.
• For positions that require…