Director of Analytics & Insights

Who is the Pittsburgh Symphony Orchestra?

Known for its artistic excellence for more than 130 years, today the PSO is the region’s national and international cultural ambassador. A two-time 2018 GRAMMY® Award-winning orchestral ensemble credited with a rich history of concerts, performances, and recordings with the world’s finest conductors and musicians, the PSO consistently demonstrates a genuine commitment to Pittsburgh’s citizens, regional communities, and vibrant cultural scene.

The internationally acclaimed Pittsburgh Symphony Orchestra (PSO) engages audiences of all ages through unparalleled live musical experiences, community collaborations, and educational programming that enrich every life with great music.

Job Purpose:

The Director of Analytics and Insights is the primary business-facing member of the Pittsburgh Symphony Orchestra's BI function and the senior analytical voice within the team.

This role is the primary support to departments while they translate organizational goals, department needs, and business language into consistent, well-defined KPIs, dashboards, and analyses across all departments. The Director runs intake conversations with department heads, facilitates metric definition sessions, proactively surfaces insights, and translates business requirements into technical specifications the BI team can act on.

As PSO transitions from foundational data infrastructure into an era of trusted, organization-wide performance monitoring, the Director sets the standard for the practice; ensuring every KPI has a single agreed-upon definition, every dashboard answers a real business question, and the function matures with clarity and discipline.

As the BI function grows in scope and staff, this role will grow with it, with the potential to lead a small team of analytical and data professionals and to expand in scope and title as the function matures.

• Serve as the primary point of contact between the BI function and business departments, including
  
  Marketing, Development, Programming, Guest Experience, Finance, Education, and Operations.
• Run structured intake conversations that translate departmentobjectivesand milestones into scoped, actionable BI work.
• Facilitate metric definition sessions with metric owners toestablishclear, agreed-upon KPI definitions before development begins.
• Help non-technical stakeholders articulate what they need from data, reframing vague requests into answerable ones.
• Present dashboards, findings, and a BI portfolio review at a regular cadence to departments and leadership in language appropriate tothe audience.
• Lead data literacy initiatives that strengthen the organization's ability to interpret and act on analytical outputs.

• Own the organization-wide metric definition practice, ensuring terms like "new patron," "active donor," "revenue," and "engagement" have a single agreed-upon definition across the organization.
• Maintain the Metric Registry as thesingle sourceof truth for KPI definitions, including formula, grain, owner, cadence, source, and sensitivity classification.
• Apply the "So What?" test to every proposed KPI, and enforceOCS discipline(Owner, Cadence, Source) before metrics enter the plan.
• Classify metrics by type (Input, Output, Performance, Financial Driver) to ensure each department has a healthy mix of leading and lagging visibility.
• Steward the ongoing evolution of KPIs; retiring, refining, or proposing metrics as business needs change.

• Convert business requirements into clear, well-specified technical requirements that the Data Engineer and BI team can act on.
• Reconcile data across multiple source systems to produce consistent, trustworthy analytical outputs.
• Partner with the Data Engineer on data model decisions that support business needs.
• Maintain and enhance the existing portfolio of dashboards, reports, and segmentation logic, ensuring outputs remain accurate, documented, and refreshed on schedule.
• Triage incoming BI requests, apply scoring criteria and quality gates, and ensure outputs comply…