Senior Manager – Front Office Solutions

• Define and drive the front-office technology strategy and roadmap, aligning with business priorities and growth objectives
• Partner with business leaders, product management teams, and IT teams to prioritize and lead delivery of new capabilities, enhancements, and operational improvements
• Own and evolve the portfolio roadmap and service capabilities in alignment with enterprise strategy and business outcomes
• Lead planning, design, development, and deployment of scalable front-office solutions
• Ensure alignment with enterprise architecture, data, integration, and security standards
• Drive execution across distributed internal teams and external partners to deliver high-quality technology solutions
• Establish and promote best practices in Agile, Dev Ops, and modern engineering methodologies
• Oversee operations, support, and continuous improvement of front-office platforms for reliability, performance, and user satisfaction
• Monitor service health, performance metrics, and adoption to ensure delivery of business value
• Develop and sustain strategic relationships with technology vendors and partners
• Guide cross-functional teams and stakeholders to align business processes, technology capabilities, and delivery timelines
• Lead and develop a team of technical leaders and engineers through coaching, mentorship, and performance leadership
• Report to the VP of IT Enterprise Systems & Architecture

• Bachelor's degree in Information Systems, Engineering, Management, or related field, or equivalent experience
• 12+ years of experience in enterprise IT, with significant experience delivering and supporting front-office/customer-facing platforms
• Proven leadership experience managing large-scale technology delivery and operations teams
• 3+ years of strong experience in the Salesforce ecosystem, including Sales, Service, Marketing, and Experience Cloud
• Deep hands‑on experience delivering and operating digital platforms, including UI/UX, modern web/mobile development frameworks, portal technologies, content management platforms, and knowledge bases
• Strong experience with Agile and Dev Ops delivery practices across the full software development lifecycle
• Experience leading distributed and cross‑functional teams in a matrixed environment
• Strong understanding of solution architecture, integrations, and enterprise technology ecosystems
• Experience working closely with business leadership and influencing product management organizations
• Exceptional stakeholder management and communication skills
• Strong leadership, team development, coaching, and mentoring capabilities
• Proven ability to align people, process, and technology to deliver business value at scale
• Strong customer‑focused mindset with emphasis on user experience and service excellence
• Ability to lead through ambiguity, shifting priorities, rapid scaling, and complex organizational environments
• Strong analytical and problem‑solving skills with attention to detail and execution discipline
• Ability to drive alignment and decision‑making across senior stakeholders and cross‑functional teams
• Experience operating in a collaborative, team‑oriented, and global environment
• Industry experience in transportation/logistics, insurance claims, and/or supply chain systems strongly preferred

Demonstrates expertise in leading front‑office technology strategy and delivery, with a strong focus on Agile and Dev Ops methodologies. Proven ability to manage large‑scale technology operations and develop high‑performing teams while ensuring alignment with business objectives and user experience.

• Salesforce Ecosystem Experience
• Agile And Dev Ops Practices
• Solution Architecture Expertise
• Leadership And Team Development
• Stakeholder Management

• Front-Office Technology Strategy
• Digital Platform Delivery
• UI/UX Development
• Web/Mobile Development Frameworks
• Content Management Platforms
• Integration Solutions
• Performance Metrics Monitoring
• Service Health Management
• Portfolio Roadmap Development
• Operational Improvement

• Exceptional Communication Skills
• Analytical And Problem-Solving Skills
• Customer-Focused Mindset
• Coaching And Mentoring
• Team Development

• Bachelor's Degree In Information Systems
• Bachelor's Degree In Engineering
• Bachelor's Degree In Management

• Transportation
• Logistics
• Insurance Claims
• Supply Chain Systems