Mgr, Data Analytics and Intelligence

JOB SUMMARY

The Data Analytics & Intelligence Manager is needed within the Georgia Power Customer Experience (CX) organization to lead our efforts around ‘getting data out of the box’ and leveraging it to support decisions and actions that drives value for partners and ultimately customers. This role will lead a team of data analytics professionals responsible for advanced analytics enablement, AI-augmented insight generation, customer intelligence, business performance measurement, and analytics-driven decision support to yield this value.

Additionally, this leader will play an integral role in reshaping the analytics delivery workflow to capitalize on capabilities available from advancements in AI.

• Bachelor’s Degree in Engineering, Analytics, Data Science, Statistics, Computer Science, Mathematics, Econometrics, Economics, Business Administration or related fields required.

• Master’s Degree or above in any of the above fields is highly preferred.

• 5+ years of experience in data management, advanced analytics, or a related field, with a proven track record of managing and implementing data and analytics solutions in an enterprise environment.

• Technical
  
  Skills:
  
  Solid understanding of and hands‑on experience with relevant data analytics programming languages and tools, such as Python, SQL, R, SAS, Power BI, etc.

• Solid understanding of cloud technologies, such as Databricks, Azure, and GCP highly preferred.

• Deep understanding of statistical and probabilistic methods.

• Working knowledge of industry accepted predictive modeling techniques (e.g. Decision Trees, Neutral Networks, and Regression) preferred.

• Solid knowledge of generative/agentic AI concepts (e.g., tokens, MCP, etc.) and of innovative modeling techniques (e.g. Deep Learning, Transformers, LLMs) preferred.

• Proficiency in researching trends in data analytics and AI to assess opportunities for implementation.

• Familiarity with Agile project methodologies a plus.

• Strong project management skills, with the ability to effectively manage multiple projects concurrently and with various stakeholders.

• Excellent verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels, particularly executive leadership, and to translate highly complex information into practical terms for non-technical audiences.

• Demonstrated leadership abilities, with experience in leading or taking significant roles within cross‑functional teams.

• Prior experience working in a utility highly preferred.

• Prior experience working in Customer Service, Sales, Marketing, Customer Experience, or related functional areas a plus.

• Working knowledge of Oracle customer information systems a plus.

The successful candidate will demonstrate the core values of Safety First, Intentional Inclusion, Superior Performance, and Acting with Integrity.

Additional required behavioral attributes include:

• Selfless servant leadership

• Dedicated to the growth of others

• Innovative mindset, with a continual desire to learn and stay abreast of enhancements in the fields of data analytics and AI

• Customer- and client-centric

• Results- and detail-oriented

• Strategic thinker with an ability to connect the dots between problems and solutions

• Committed to building and maintaining constructive partnerships with business partners

• Works well others

• Acts with speed and decisiveness

• Designing and implementing data analytics team strategies that align with Southern Company’s, Georgia Power’s and CX’s strategic goals, ensuring a clear roadmap for client success.

• Leading direct reports and providing strategic guidance on a day-to-day basis.

• Ensuring the use of voice-of-customer, operational, program enrollment, and demographic data in analyses and recommendations to yield higher customer satisfaction and deliver an elevated customer experience.

• Proposing and developing data-driven approaches to quantifying the cost/benefit of various CX initiatives, providing clients and CX leadership with a comprehensive view of estimated ROI.

• Working with the Data Science team to provide complete…