Program Manager , Implementation, Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary Responsible for leading large, complex enterprise network deployments through the full customer implementation lifecycle, from initial planning and testing through deployment and successful completion. Accountable for delivering customer solutions on time, with high quality, and with a consistent, positive customer experience. Serves as a primary program leader and customer advocate, partnering closely with customers and cross-functional teams to establish clear expectations, drive execution, resolve barriers, and ensure successful delivery.

Proactively monitors program performance, milestones, risks, dependencies, and customer experience, taking ownership of recovery plans and escalations when delivery is ds cross-functional teams across complex, high-visibility programs, driving accountability, alignment, and timely decision-making across internal and external stakeholders. Anticipates challenges, develops mitigation and contingency plans, manages changes in scope and priorities, and ensures resources remain focused on achieving customer and business outcomes.

Acts as a key contributor and trusted leader within a complex enterprise environment, applying program management expertise to continuously improve delivery performance, strengthen customer experience, and successfully scale customer solutions.

Due to this team’s present business operations, we are only able to consider candidates who presently reside within Colorado, Georgia, Illinois, Ohio or Pennsylvania, with reasonable proximity to one of the team’s primary hub locations (Denver, Atlanta, Naperville, West Chester or Philadelphia).

• Well-versed in network stack technology and vendor solutions, including Fortinet, Meraki, and Versa.
• Experience with SD-WAN deployments.
• Overseeing network deployment programs, ensuring proper implementation and integration of network solutions.
• Maintaining detailed documentation of network configurations, changes, and updates.
• Coordinating scoping and architecture review activities for technical programs, adhering to approval processes.
• Creating and maintaining end-to-end project plans in partnership with lead engineers and service assurance teams.
• Tracking tasks and milestones across all parties, including vendors, to ensure project coherence.
• Managing test organization activities, coordinating bug triage, and overseeing resolution tracking with engineering teams.
• Orchestrating change request generation and tracking to accommodate project evolution.
• Making informed project scheduling decisions to optimize resource allocation and timelines.
• Reporting on project progress, risks, and issues to product engineering management regularly.
• Identifying critical path and risk areas, formulating and executing risk response and mitigation strategies.
• Collaborating with cross-functional teams to align technical project requirements and ensure seamless integration.
• Mentoring junior project managers and contributing to the development of project management methodologies.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and…