IT Technician Tier I

SUPERVISOR:
Information Technology Director

EMPLOYMENT:
Full Time – Non-Exempt

SALARY/PAY RATE:
Based Upon Experience and Qualifications

POSTING EXPIRATION DATE:

March 13th, 2026

• Dental

The IT Technician I provides frontline technical support for a rural, multi-service healthcare organization. This role supports clinical, dental, behavioral health, pharmacy, and administrative staff.

This position requires a dependable, hands-on professional who is comfortable wearing multiple hats. The Technician must respond quickly to issues impacting patient care, work independently in a smallIT team environment, and maintain professionalism in high-pressure clinical situations.

• Serve as primary point of contact for IT support requests (in-person, phone, email, ticketing system).
• Log all incidents and service requests accurately.
• Provide Level 1 troubleshooting and resolution for: o Windows 10 and 11 desktops and laptops o Printers, label printers, scanners, and peripherals
• Mobile devices and tablets o Microsoft 365 applications
• Web-based applications and EHR access issues
• Support exam rooms, front desk, pharmacy, and administrative workstations.
• Escalate advanced issues appropriately while maintaining communication with users.
• Remain engaged with end users until issues are resolved or properly transitioned.

Clinical & Operational Support

• Prioritize issues that impact patient flow,charting, prescribing, billing, and checkin processes.
• Provide at-the-elbow support during outages,upgrades, or workflow disruptions.
• Assist staff with basic software navigation and functionality when appropriate.

Hardware & Endpoint Management

• Deploy, configure, and image workstations and laptops.
• Perform basic hardware diagnostics and component replacement.
• Install and configure printers, label printers,and other clinic devices.
• Support remote users using approved remote support tools.
• Maintain accurate inventory of IT equipment.

Account & Access Administration

• Create, modify, and disable user accounts in Active Directory and related systems.
• Perform password resets and enforce secure access procedures.
• Support onboarding and offboarding processes toensure proper access control.

Networking & Infrastructure Support

• Perform basic network troubleshooting(connectivity checks, patching, device reboots).
• Assist with maintenance of switches, wireless access points, and IDF areas under direction.
• Identify and report recurring infrastructure issues.

Security & Compliance

• Adhere strictly to HIPAA regulations and organizational security policies.
• Recognize and report potential security threatsor suspicious activity.
• Follow established IT security and access control best practices.
• Support endpoint protection and patch compliance efforts.

Projects & Additional Duties

• Assist with clinic expansions, relocations, and equipment deployments.
• Support integration of new services or departments.
• Participate in after-hours or weekend work when required for maintenance or upgrades.
• Perform other duties as assigned.

Technical Skills

• Strong working knowledge of Windows 10 and 11.
• Strong knowledge of Microsoft 365.
• Working knowledge of Active Directory user management.
• Solid understanding of computer hardware and peripheral troubleshooting.
• Experience troubleshooting printers and label printers.
• Basic understanding of networking concepts (IP addressing, DNS, DHCP, connectivity troubleshooting).
• Understanding of IT security best practices.

Professional Skills

• Strong customer service skills in a clinical environment.
• Ability to communicate technical concepts clearly to non-technical staff.
• Ability to prioritize multiple issues in a fast-paced healthcare setting.
• Ability to work independently with limited supervision.
• Strong listening, troubleshooting, and critical thinking skills.
• Professional demeanor and composure under pressure.
• Adaptable and willing to assist outside strict role boundaries when needed.

• High School Diploma or GED required.
• Associate degree in Computer Science,Information Systems, or related field OR two (2) years of relevant IT support experience.
• Experience in a Level 1 technical support role.
• CompTIA A+ certification or equivalent knowledge.

• Experience in healthcare IT or supporting electronic health record (EHR) systems.
• Experience in small or rural organizations whereIT staff perform multiple functions.
• Experience supporting phone systems, security cameras, or basic…