Desktop Support Engineer; Dispatch​/Part-Time Dallas ,TX

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: - Dallas,TX- USA(On-site)

Contract Type: Independent Contractor / (Dispatch /Part-Time)

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time Role) based in Dallas, TX, USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests. You'll serve as the go-to technical resource for desktop support, ensuring timely resolution of IT issues and smooth coordination among field technicians and internal teams.

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

• Engineers must carry the following tools while attending onsite support requests:
• Windows Laptop
• LAN Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours