Customer Success Manager

The Freedom Pay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, food service, education, healthcare and financial services. Freedom Pay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America.

Freedom Pay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning Freedom Pay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. Freedom Pay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

• Regularly assess client needs through consistent and ongoing meetings and email correspondence
• Ensure client satisfaction through timely follow-ups, proactive communication, and strong relationship management
• Manage client expectations across all stages of the customer journey by leading meetings with confidence and providing clear updates and recommendations
• Distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
• Oversee multiple client accounts and projects at once with strong attention to detail
• Ability to command a group of individuals in a room quickly and be assertive in a public environment
• Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
• Work both independently and collaboratively in a fast-paced, evolving environment
• Stay current on product functionality to support client onboarding and explain technical concepts clearly

• Bachelor’s degree in Business, Technology, or a related field, or equivalent work experience.
• Minimum of 4 years in a customer-facing role such as Customer Success, Account Management, or Consulting, managing mid-size or enterprise clients.
• Experience working within a SaaS company or technology-focused organization.

• Strong communication and presentation skills with proven leadership in customer engagement scenarios.
• Capable of understanding business requirements and guiding customers toward best practices and actionable steps.
• Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams.
• Experience working at a company operating in the payments space
• Excellent time management, organizational, and troubleshooting skills.
• Self-starter with a collaborative mindset and strong interpersonal skills
• Familiarity with CRM systems and customer success tools
• Willingness to travel up to 20% as needed

• This role is onsite in a hybrid capacity out of our office (2x/week) in Philadelphia.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. Freedom Pay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs.

All positions must be able to successfully pass a background check as well as a credit check.

Freedom Pay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.